Outage in Smile.io
Errors connecting to BigCommerce and Shopify POS
Resolved MinorIncident Report
We are currently investigating an issue related to errors connecting to BigCommerce and Shopify POS. No data will be lost as part of this investigation. Thank you for your patience as we work to resolve this issue.
Components affected
Smile.io Smile Merchant Experience Smile.io Shopify API & Mobile Smile.io BigCommerce API Smile.io BigCommerce WebhooksLatest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 09/24/2024 08:20PM
This incident has been resolved.
MONITORING
over 1 year ago - at 09/24/2024 07:37PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
over 1 year ago - at 09/24/2024 05:39PM
We are currently investigating an issue related to errors connecting to BigCommerce and Shopify POS. No data will be lost as part of this investigation. Thank you for your patience as we work to resolve this issue.
Latest Smile.io outages
Temporary delays in order processing - 12 months ago
Smile is currently unavailable on the Shopify app store - over 1 year ago
Customer Data access and Reports Display Issue on Admin Interface - almost 2 years ago
Degraded database performance - almost 2 years ago
Order processing delays - about 2 years ago
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