Outage in Smile.io
Order processing delays
Resolved MinorIncident Report
We are currently experiencing delays processing order data due to an issue our team has identified. This means that it might take more time than usual for points to be awarded correctly. Our Engineering team are actively investigating this issue, and no data will be lost as a result of these processing delays. Thank you for your patience as we work to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 03/09/2024 01:47AM
This issue has been resolved, and points are now being awarded without undue delay.
INVESTIGATING
over 1 year ago - at 03/08/2024 03:28PM
We are currently experiencing delays processing order data due to an issue our team has identified. This means that it might take more time than usual for points to be awarded correctly. Our Engineering team are actively investigating this issue, and no data will be lost as a result of these processing delays. Thank you for your patience as we work to resolve this issue.
Latest Smile.io outages
Temporary delays in order processing - 7 months ago
Errors connecting to BigCommerce and Shopify POS - about 1 year ago
Smile is currently unavailable on the Shopify app store - about 1 year ago
Customer Data access and Reports Display Issue on Admin Interface - over 1 year ago
Degraded database performance - over 1 year ago
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