Outage in Smile.io
Degraded database performance
Resolved MinorIncident Report
We are currently investigating an issue impacting our database that is resulting in degraded application performance. We have identified the root cause of this issue and are currently working to implement a solution. Thank you for your patience as our team works to resolve this issue.
Components affected
Smile.io Smile Customer Experience Smile.io Smile Merchant ExperienceLatest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 03/21/2024 06:27PM
This incident has been resolved.
MONITORING
almost 2 years ago - at 03/19/2024 12:40AM
A fix has been implemented and we're monitoring the results. Thank you for your patience.
IDENTIFIED
almost 2 years ago - at 03/18/2024 01:47PM
We are currently investigating an issue impacting our database that is resulting in degraded application performance. We have identified the root cause of this issue and are currently working to implement a solution. Thank you for your patience as our team works to resolve this issue.
Latest Smile.io outages
Temporary delays in order processing - 12 months ago
Errors connecting to BigCommerce and Shopify POS - over 1 year ago
Smile is currently unavailable on the Shopify app store - over 1 year ago
Customer Data access and Reports Display Issue on Admin Interface - almost 2 years ago
Order processing delays - about 2 years ago
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