Outage in Smile.io
Temporary delays in order processing
Resolved MinorIncident Report
We are currently investigating an issue that is causing temporary delays in processing orders for some accounts. Thank you for your patience as we work to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 03/24/2025 01:22PM
This issue has been resolved.
MONITORING
7 months ago - at 03/19/2025 08:22PM
We are now processing new orders without delays. Some orders placed between March 18h, 2PM EST and March 19th 4PM EST might still experience temporary processing delays.
INVESTIGATING
7 months ago - at 03/19/2025 03:38PM
We are currently investigating an issue that is causing temporary delays in processing orders for some accounts. Thank you for your patience as we work to resolve this issue.
Latest Smile.io outages
Errors connecting to BigCommerce and Shopify POS - about 1 year ago
Smile is currently unavailable on the Shopify app store - about 1 year ago
Customer Data access and Reports Display Issue on Admin Interface - over 1 year ago
Degraded database performance - over 1 year ago
Order processing delays - over 1 year ago
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