Outage in Smile.io

Temporary delays in order processing

Resolved Minor
March 19, 2025 - Started about 1 month ago - Lasted 5 days
Official incident page

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Outage Details

We are currently investigating an issue that is causing temporary delays in processing orders for some accounts. Thank you for your patience as we work to resolve this issue.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/24/2025 01:22PM

This issue has been resolved.

MONITORING about 1 month ago - at 03/19/2025 08:22PM

We are now processing new orders without delays. Some orders placed between March 18h, 2PM EST and March 19th 4PM EST might still experience temporary processing delays.

INVESTIGATING about 1 month ago - at 03/19/2025 03:38PM

We are currently investigating an issue that is causing temporary delays in processing orders for some accounts. Thank you for your patience as we work to resolve this issue.

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