Outage in Smile.io

Temporary platform latency

Resolved Minor
December 12, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing some latency potentially impacting the Smile UI (launcher and panel), Smile Admin and App blocks. Our team have implemented and are monitoring a fix, however, during this time there may continue to be some delays impacting those services. No data will be lost as a result of this issue. Thank you for your patience as we work to resolve this issue.
Components affected
Smile.io Smile Customer Experience Smile.io Smile Merchant Experience Smile.io Customer Emails Smile.io Shopify API & Mobile Smile.io BigCommerce API

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/12/2023 07:51PM

This incident has been resolved.

MONITORING about 2 years ago - at 12/12/2023 05:21PM

We are currently experiencing some latency potentially impacting the Smile UI (launcher and panel), Smile Admin and App blocks. Our team have implemented and are monitoring a fix, however, during this time there may continue to be some delays impacting those services. No data will be lost as a result of this issue.

Thank you for your patience as we work to resolve this issue.

Latest Smile.io outages

Temporary delays in order processing - 10 months ago
Errors connecting to BigCommerce and Shopify POS - over 1 year ago
Smile is currently unavailable on the Shopify app store - over 1 year ago
Customer Data access and Reports Display Issue on Admin Interface - over 1 year ago
Degraded database performance - almost 2 years ago

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