Outage in Smile.io

Delays in processing functionality

Resolved Minor
September 15, 2023 - Started about 2 years ago - Lasted 3 days
Official incident page

Incident Report

Our team has identified an issue with platform wide delays in background processing functionalities. These delays include email notifications, VIP tier placement, processing referrals and program branding changes. Our team are actively investigating this issue and no data will be lost as a result of these processing delays. Thank you for your patience as we work to resolve this issue.
Components affected
Smile.io Smile Merchant Experience Smile.io Customer Emails Smile.io Smile Customer Experience

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/18/2023 01:13PM

This issue has been resolved.

MONITORING about 2 years ago - at 09/16/2023 11:17PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 09/15/2023 06:35PM

Our team has identified an issue with platform wide delays in background processing functionalities. These delays include email notifications, VIP tier placement, processing referrals and program branding changes. Our team are actively investigating this issue and no data will be lost as a result of these processing delays. Thank you for your patience as we work to resolve this issue.

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