Outage in Smile.io

Delays in processing functionality

Resolved Minor
September 15, 2023 - Started over 1 year ago - Lasted 3 days
Official incident page

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Outage Details

Our team has identified an issue with platform wide delays in background processing functionalities. These delays include email notifications, VIP tier placement, processing referrals and program branding changes. Our team are actively investigating this issue and no data will be lost as a result of these processing delays. Thank you for your patience as we work to resolve this issue.
Components affected
Smile.io Smile Merchant Experience Smile.io Customer Emails Smile.io Smile Customer Experience
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/18/2023 01:13PM

This issue has been resolved.

MONITORING over 1 year ago - at 09/16/2023 11:17PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 09/15/2023 06:35PM

Our team has identified an issue with platform wide delays in background processing functionalities. These delays include email notifications, VIP tier placement, processing referrals and program branding changes. Our team are actively investigating this issue and no data will be lost as a result of these processing delays. Thank you for your patience as we work to resolve this issue.

Latest Smile.io outages

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Degraded database performance - 12 months ago
Order processing delays - about 1 year ago

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