Outage in Smile.io
Delays in VIP processing
Resolved MinorIncident Report
We are currently investigating delays in processing for VIP programs. This means that it may take a little longer than usual after an order is placed to see updates in the panel or admin for the customer's correct VIP tier. No data will be lost as a result of these delays, and our team is looking into this issue. Thank you for your patience as we investigate and resolve this.
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 05/01/2023 01:58PM
This incident has been resolved.
INVESTIGATING
over 2 years ago - at 04/27/2023 08:57PM
We are currently investigating delays in processing for VIP programs. This means that it may take a little longer than usual after an order is placed to see updates in the panel or admin for the customer's correct VIP tier. No data will be lost as a result of these delays, and our team is looking into this issue. Thank you for your patience as we investigate and resolve this.
Latest Smile.io outages
Temporary delays in order processing - 7 months ago
Errors connecting to BigCommerce and Shopify POS - about 1 year ago
Smile is currently unavailable on the Shopify app store - about 1 year ago
Customer Data access and Reports Display Issue on Admin Interface - over 1 year ago
Degraded database performance - over 1 year ago
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