Outage in Smile.io

Delays in VIP processing

Resolved Minor

April 27, 2023 - Started almost 3 years ago - Lasted 4 days
Official incident page

Incident Report

We are currently investigating delays in processing for VIP programs. This means that it may take a little longer than usual after an order is placed to see updates in the panel or admin for the customer's correct VIP tier. No data will be lost as a result of these delays, and our team is looking into this issue. Thank you for your patience as we investigate and resolve this.

Components affected

Smile.io Smile Customer Experience Smile.io Smile Merchant Experience

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/01/2023 01:58PM

This incident has been resolved.

INVESTIGATING almost 3 years ago - at 04/27/2023 08:57PM

Latest Smile.io outages

Temporary delays in order processing - 11 months ago

Errors connecting to BigCommerce and Shopify POS - over 1 year ago

Smile is currently unavailable on the Shopify app store - over 1 year ago

Customer Data access and Reports Display Issue on Admin Interface - almost 2 years ago

Degraded database performance - almost 2 years ago

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