Outage in Smile.io

Temporary platform latency

Resolved Minor
December 12, 2023 - Started 5 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing some latency potentially impacting the Smile UI (launcher and panel), Smile Admin and App blocks. Our team have implemented and are monitoring a fix, however, during this time there may continue to be some delays impacting those services. No data will be lost as a result of this issue. Thank you for your patience as we work to resolve this issue.
Components affected
Smile.io Smile Merchant Experience Smile.io Customer Emails Smile.io Shopify API & Mobile Smile.io BigCommerce API Smile.io Smile Customer Experience
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/12/2023 07:51PM

This incident has been resolved.

MONITORING 5 months ago - at 12/12/2023 05:21PM

We are currently experiencing some latency potentially impacting the Smile UI (launcher and panel), Smile Admin and App blocks. Our team have implemented and are monitoring a fix, however, during this time there may continue to be some delays impacting those services. No data will be lost as a result of this issue.

Thank you for your patience as we work to resolve this issue.

Latest Smile.io outages

Degraded database performance - about 2 months ago
Order processing delays - about 2 months ago
Error when trying to install Smile - 3 months ago
Delays in processing functionality - 8 months ago
Delays in VIP processing - about 1 year ago

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