Is Smile.io Down? Check current status

Check if Smile.io is down, official outages, user-reported issues, and outages map.

Current Smile.io status

Smile.io is working normally

Updated from Smile.io official status page a few minutes ago

Smile.io not working for you?

Smile.io service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Smile.io Outage Map

View Smile.io Reports Map

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Smile.io recent outages and downtime history

IsDown has tracked 69 incidents since started monitoring Smile.io status in July 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Smile.io outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Mar 19, 2025
04:38 PM CET
Minor
Temporary delays in order processing
We are currently investigating an issue that is causing temporary delays in processing orders for...
5 days
Sep 24, 2024
07:39 PM CEST
Minor
Errors connecting to BigCommerce and Shopify POS
We are currently investigating an issue related to errors connecting to BigCommerce and Shopify P...
about 3 hours
Sep 19, 2024
08:28 PM CEST
Minor
Smile is currently unavailable on the Shopify app store
Smile is currently unavailable on the Shopify app store. We are implementing a fix for a technica...
about 3 hours
May 07, 2024
02:13 PM CEST
Minor
Customer Data access and Reports Display Issue on Admin Interface
We are currently experiencing a temporary issue affecting the "Customers Filter and Export" funct...
about 3 hours
Mar 18, 2024
02:47 PM CET
Minor
Degraded database performance
We are currently investigating an issue impacting our database that is resulting in degraded appl...
3 days
Mar 08, 2024
04:28 PM CET
Minor
Order processing delays
We are currently experiencing delays processing order data due to an issue our team has identifie...
about 10 hours
Feb 15, 2024
08:13 PM CET
Major
Error when trying to install Smile
We are currently investigating an issue with installation of Smile on Shopify stores.
about 2 hours
Dec 12, 2023
06:21 PM CET
Minor
Temporary platform latency
We are currently experiencing some latency potentially impacting the Smile UI (launcher and panel...
about 3 hours
Sep 15, 2023
08:35 PM CEST
Minor
Delays in processing functionality
Our team has identified an issue with platform wide delays in background processing functionaliti...
3 days
Apr 27, 2023
10:57 PM CEST
Minor
Delays in VIP processing
We are currently investigating delays in processing for VIP programs. This means that it may take...
4 days
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  • Track status changes in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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User comments about Smile.io status

See what users are saying about Smile.io issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • steven - app not connecting in shopify.

  • Stephanie - It’s not letting me open Smile in the shopify app. .

  • joe - servers are not working.

  • Chicken - admin portal not usable/loading right.

Smile.io components or services current status

Component Status
BigCommerce API OK
BigCommerce Webhooks OK
Customer Emails OK
DNS OK
Servers OK
Shopify API & Mobile OK
Smile Blog OK
Smile Customer Experience OK
Smile Merchant Experience OK
Smile Partner Dashboard OK
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Loyalty management platform that integrates with e-commerce systems to offer rewards programs, manage customer engagement, and enhance shopping experiences.

Monitoring Smile.io since July 2021

Tracking 10 Smile.io services and regions

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1 incident in 2025

How to monitor the status of Smile.io and all your dependencies?

IsDown is a status page aggregator that monitors if Smile.io and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Smile.io, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Smile.io?

IsDown monitors Smile.io health in almost real-time

Every few minutes we go to the status page of Smile.io (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Smile.io's 10 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Smile.io, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Smile.io and other services.

One status page to monitor all your external dependencies

What you get when monitoring Smile.io with IsDown

Track Smile.io incidents and downtimes by severity

IsDown checks Smile.io official status page for major/minor outages or downtimes. A major outage is when Smile.io experiences a critical issue that severely affects one or more services/regions. A minor incident is when Smile.io experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Smile.io outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Smile.io

Smile.io and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Smile.io outages and downtimes

IsDown collects all information from the outages published in Smile.io status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Smile.io maintenance events

Smile.io publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Smile.io outages that impact your business

IsDown monitors Smile.io and all their 10 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Smile.io but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Smile.io and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Monitor Smile.io and all your external dependencies in real-time

Get notified imediatelly when there's an issue with Smile.io or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Smile.io and other services.

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Get notified imediatelly when there's an issue with Smile.io or other services

Send outage information from Smile.io and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Smile.io and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Send outage information from Smile.io and other services to your tools

Share Smile.io status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Smile.io down?'

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Share Smile.io status in your status page

Smile.io Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect Smile.io outages, IsDown monitors Smile.io's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Smile.io status page monitoring with real-time incident details.
Monitor 4,522+ services including Smile.io in a single dashboard.
Instant Smile.io outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Smile.io official status and user-reported issues.
Maintenance feed for Smile.io
Granular alerts filtering by Smile.io components and regions.
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Frequently Asked Questions

Is Smile.io down today?

Smile.io isn't down. You can check Smile.io status and incident details on the top of the page. IsDown continuously monitors Smile.io official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Smile.io status?

Smile.io is currently operational. You can check Smile.io status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Smile.io outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Smile.io down today or just slow?

Currently there's no report of Smile.io being slow. Check on the top of the page if there are any reported problems by other users.

How are Smile.io outages detected?

IsDown monitors the Smile.io official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Smile.io having an outage right now?

Smile.io last outage was on March 19, 2025 with the title "Temporary delays in order processing"

How to check if Smile.io is down?

Why use IsDown to monitor Smile.io instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Smile.io and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Smile.io?

IsDown and DownDetector help users determine if Smile.io is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Smile.io's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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