Outage in Smile.io

Delays in processing functionality

Resolved Minor
September 15, 2023 - Started 8 months ago - Lasted 3 days
Official incident page

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Outage Details

Our team has identified an issue with platform wide delays in background processing functionalities. These delays include email notifications, VIP tier placement, processing referrals and program branding changes. Our team are actively investigating this issue and no data will be lost as a result of these processing delays. Thank you for your patience as we work to resolve this issue.
Components affected
Smile.io Smile Merchant Experience Smile.io Customer Emails Smile.io Smile Customer Experience
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/18/2023 01:13PM

This issue has been resolved.

MONITORING 8 months ago - at 09/16/2023 11:17PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 months ago - at 09/15/2023 06:35PM

Our team has identified an issue with platform wide delays in background processing functionalities. These delays include email notifications, VIP tier placement, processing referrals and program branding changes. Our team are actively investigating this issue and no data will be lost as a result of these processing delays. Thank you for your patience as we work to resolve this issue.

Latest Smile.io outages

Degraded database performance - about 2 months ago
Order processing delays - about 2 months ago
Error when trying to install Smile - 3 months ago
Temporary platform latency - 5 months ago
Delays in VIP processing - about 1 year ago

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