Outage in Smile.io

Customer Data access and Reports Display Issue on Admin Interface

Resolved Minor
May 07, 2024 - Started 12 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing a temporary issue affecting the "Customers Filter and Export" functionality and report displays within our admin interface. Our team is aware of the situation and is actively working to resolve it as swiftly as possible. We apologize for any inconvenience this may cause and appreciate your understanding and patience during this time. For any urgent matters or further inquiries, please feel free to contact our support team. Thank you for your cooperation.
Components affected
Smile.io Smile Merchant Experience
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 05/07/2024 02:31PM

This incident has been resolved

MONITORING 12 days ago - at 05/07/2024 12:13PM

We are currently experiencing a temporary issue affecting the "Customers Filter and Export" functionality and report displays within our admin interface. Our team is aware of the situation and is actively working to resolve it as swiftly as possible. We apologize for any inconvenience this may cause and appreciate your understanding and patience during this time. For any urgent matters or further inquiries, please feel free to contact our support team. Thank you for your cooperation.

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