Outage in SMSPortal

Service Degradation - Core Data Centre

Resolved Minor
July 27, 2023 - Started 9 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating the root cause of connectivity issues at one of our core data centres. Type: Network Degradation Issue Start Time: 27 Jul @ 12:36 (UTC+2) Impact: Customers might experience intermittent connectivity or increased response times on our platform. We appreciate your patience while the data centre engineers work to resolve the issue and we will keep you updated. Please contact help@smsportal.com should you require further information or assistance. The SMSPortal Team
Components affected
SMSPortal SMPP SMSPortal Web Services & SQL (Legacy) SMSPortal Email to SMS (Legacy) SMSPortal REST SMSPortal HTTP (Legacy) SMSPortal SFTP
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/27/2023 06:24PM

After extensive monitoring, we believe this incident to be resolved.

MONITORING 9 months ago - at 07/27/2023 11:34AM

We have been informed that the issue has been resolved. We will continue to monitor.

INVESTIGATING 9 months ago - at 07/27/2023 11:12AM

We are currently investigating the root cause of connectivity issues at one of our core data centres.

Type: Network Degradation
Issue Start Time: 27 Jul @ 12:36 (UTC+2)
Impact: Customers might experience intermittent connectivity or increased response times on our platform.

We appreciate your patience while the data centre engineers work to resolve the issue and we will keep you updated.

Please contact help@smsportal.com should you require further information or assistance.

The SMSPortal Team

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