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SMSPortal Outages
Resolved Minor Service Degradation - Cell C SA
Cell C SA are rejecting portion of outbound messages with a generic "Unknown Error". As a result, customers may be receiving an incorrect delivery status of "UNDELIV" for these messages. Once Cell C SA have resolved the issue, any messages with the incorrect status will be resubmitted at no cost to our customers. SMSPortal have rerouted all possible traffic in order to limit any impact to customers. Type: Delivery Degradation Impact: Customers may experience irregular delivery with inconsistent delivery times when sending to Cell C SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team
Resolved Minor Service Degradation - MTN SA
MTN SA are currently experiencing a delay in returning delivery receipts for a portion of messages. Please do not resubmit any messages that you believe may be affected. Type: DLR Delays Impact: Customers may experience irregular delivery with inconsistent delivery receipts when sending towards MTN SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team
Resolved Minor Service Degradation - Cell C SA
Cell C SA are rejecting portion of outbound messages with a generic "Unknown Error". As a result, customers may be receiving an incorrect delivery status of "UNDELIV" for these messages. Once Cell C SA have resolved the issue, any messages with the incorrect status will be resubmitted at no cost to our customers. SMSPortal have rerouted all possible traffic in order to limit any impact to customers. Type: Delivery Degradation Impact: Customers may experience irregular delivery with inconsistent delivery times when sending to Cell C SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team
Resolved Minor Service Degradation - MTN SA
MTN SA are failing to return a portion of delivery receipts and replies. All of our testing and feedback indicates that messages are still being received on handsets, so please do not resubmit any messages that you believe may be affected. Type: DLR and MO degradation Impact: Customers may experience irregular delivery with inconsistent delivery receipts and replies to and from MTN SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team
Resolved Minor Service Degradation - Telkom Mobile SA
Telkom Mobile SA is currently experiencing a general outage on their network and as a result SMS delivery towards Telkom Mobile SA is degraded. Please do not resubmit any messages. Type: Network Outage Impact: Customers may experience irregular delivery with inconsistent delivery times when sending to Telkom Mobile SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team
SMSPortal Components Status
"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time
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Configure which notifications you want to receive from each service. You can choose to receive notifications for all incidents, only critical incidents, or just display them on the dashboard.
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Engineering
Add another dimension (external systems) to your monitoring data and complement it with the external factors. Monitor the services your company relies on for the development experience. Don't waste time looking elsewhere, when it's an external outage.
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Know before your clients tell you. Anticipate possible issues and make the necessary arrangements. Understand if your business is being impacted by outages in external services.
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One of your competitors is down? Maybe a good time to spread the word about your service.
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Step 1 Create an account
Start with a trial account that will allow you to try and monitor up to 30 services for 14 days.
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Step 2 Select your services
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Step 3 Set up notifications
You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.
Frequently Asked Questions
- Is SMSPortal down today?
- SMSPortal seems to be up and running. We've updated the status 5 minutes ago.
- I'm having issues with SMSPortal, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when SMSPortal is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when SMSPortal has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Are we missing an integration?
- Contact us, and we'll add it ASAP.
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