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Stats for Snapsheet official incidents in the last 30 days

Number of Incidents

0 outages

Since last incident

299 days

Users reports for Snapsheet in the last 12 hours

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Stay on top of Snapsheet's current and past outages

Snapsheet outages in the last 30 days per day

Minor · 10 months ago · lasted 2 days

Issue when trying to load photos and documents within a claim (AWS)

Some users are unable to load photos and documents within a claim. We are currently investigating and following up with AWS.

Minor · started about 1 year ago

SmartCommunications/AWS Issue

Summary of Issue: - Time/Date Issue Identified --> Thursday 7/28/22 at approximately 1pm Central Time - Description of Issue --> Users are unable to access the SmartCommunications Draft Editor and are receiving a loading error message. - Next Steps --> This issue was caused by an AWS outage. Snapsheet and SmartCommunications are actively addressing this matter. SmartCommunications informed Snapsheet that the issue is being fixed, there has been improvement, and that the issue could be fully resolved in about 1 hour. Snapsheet will share another update once new information is available. We're terribly sorry for the issue. - Link Regarding AWS Outage --> - Resolution Reached --> This issue was fully resolved at approx...

Minor · started over 1 year ago

Details Not Appearing in Claim File's "History" Section

Summary of Issue: Time/Date Issue Identified --> Thursday 6/2 at 7:53am CT Description of Issue --> Upon visiting a claim file's "History" section, details aren't appearing in the default "Claim History" view. Workaround --> If you visit the exposure's "History" section, you could see the entries for notes, etc. Next Steps --> Snapsheet is actively investigating this matter and we'll share another update ASAP. We're terribly sorry for the issue. Resolution Reached --> At approximately 12:40pm CT the fix was deployed to the impacted environments.

Minor · started over 1 year ago

Photos/Documents Not Appearing in "Photos and Documents" Section of Claim File

Summary of Issue: Time/Date Issue Identified --> On Thursday 5/5 at 9:18am CT Description of Issue --> Upon initially visiting the "Photos and Documents" section of the claim file, photos/documents aren't appearing in the default view. Workaround --> In the "Photos and Documents" section, if you change the view by clicking on the square icon that is below the "Download" button and off to the right, you should be able to view the photos/docs. Also, photos/docs could potentially be available in the exposure within the "Photos and Docs" tab. Next Steps --> Snapsheet is preparing a fix and planning on deploying the fix, today. Resolution Reached --> At approximately 4:40pm CT the fix was deployed to the impacted environments.

Minor · started over 1 year ago

Snapsheet Claims - Slower Performance

Summary of Issue - Time/Date Issue Identified --> Tuesday 2/8 at 8:09am CT - Description of Issue --> When trying to access Snapsheet Claims, some users may encounter a blank screen and/or the page(s) load slowly. - Next Steps --> Snapsheet is actively addressing this matter and is preparing a fix for the issue. Snapsheet will provide updates as new details become available.

Minor · started almost 2 years ago

Issue Identified - AWS Outage

Summary of Issue: - Time/Date Issue Identified --> On Tuesday 12/7/21 at 10:30am CT - Description of Issue --> Snapsheet became aware that AWS experienced an outage which in turn caused an issue with the Snapsheet Claims Management System. Pages are loading slowly and some users may not be able to access the Claims Management System. - Next Steps --> Snapsheet is actively monitoring this situation and will post subsequent updates as new information becomes available. AWS hasn't shared when this issue will be resolved, yet. Resolution Reached: - The morning of 12/8/21, AWS announced the issue was fully resolved.

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