Outage in Snowflake

Azure - West Europe (Netherlands): INC0086591

Resolved Major
June 16, 2023 - Started 11 months ago - Lasted about 7 hours
Official incident page

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Outage Details

Current status: We're investigating an issue affecting access to all Snowflake services in the region. We'll provide an update within 60 minutes. Customer experience: Customers may observe issues accessing Snowflake services. Incident start time: 02:30 UTC June 16, 2023
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/16/2023 10:13AM

Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have observed that Snowpipe file ingestion is stopped or delayed.
Incident start time: 02:30 UTC June 16, 2023
Incident end time: 08:53 UTC June 16, 2023
Preliminary root cause: A third-party service provider experienced a network issue due to a recent change, which caused customers in the affection region to experience latency accessing Snowflake services. Upon recovery, it was observed that Snowpipe temporarily stopped running due to an unexpected issue with provisioning.

MONITORING 11 months ago - at 06/16/2023 09:34AM

Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have observed that Snowpipe file ingestion is stopped or delayed.
Incident start time: 02:30 UTC June 16, 2023
Incident end time: 08:53 UTC June 16, 2023
Preliminary root cause: A third-party service provider experienced a network issue due to a recent change, which caused customers in the affection region to experience latency accessing Snowflake services. Upon recovery, it was observed that Snowpipe temporarily stopped running due to an unexpected issue with provisioning.

IDENTIFIED 11 months ago - at 06/16/2023 08:59AM

Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 02:30 UTC June 16, 2023

INVESTIGATING 11 months ago - at 06/16/2023 07:59AM

Current status: During monitoring it was observed that the sownpipe is still impacted, we will continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 02:30 UTC June 16, 2023

MONITORING 11 months ago - at 06/16/2023 07:19AM

Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers may observe issues accessing Snowflake services.
Incident start time: 02:30 UTC June 16, 2023
Incident end time: 06:49 UTC June 16, 2023
Preliminary root cause: A third-party service provider experienced a network issue due to a recent change, which caused customers in the affection region to experience latency accessing Snowflake services.

IDENTIFIED 11 months ago - at 06/16/2023 06:20AM

Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers may observe issues accessing Snowflake services.
Incident start time: 02:30 UTC June 16, 2023

IDENTIFIED 11 months ago - at 06/16/2023 05:28AM

Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers may observe issues accessing Snowflake services.
Incident start time: 02:30 UTC June 16, 2023

IDENTIFIED 11 months ago - at 06/16/2023 04:33AM

Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers may observe issues accessing Snowflake services.
Incident start time: 02:30 UTC June 16, 2023

INVESTIGATING 11 months ago - at 06/16/2023 03:36AM

Current status: We're investigating an issue affecting access to all Snowflake services in the region. We'll provide an update within 60 minutes.

Customer experience: Customers may observe issues accessing Snowflake services.

Incident start time: 02:30 UTC June 16, 2023

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