Outage in Sorry

Issue creating new Pingdom automations

Resolved Major
January 31, 2023 - Started about 1 year ago - Lasted about 23 hours
Official incident page

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Outage Details

We have identified an issue with our Pingdom Integration. For customers who create or configure a new Pingdom integration via monitoring automation, an error is presented stating the credentials need to be corrected.

The issue is caused by Sorry™ using an older version of the Pingdom API, which requires a username and password. Pingdom no longer accepts this form of authentication.

We are changing the integration setup to use a newer version of the API, which will require an API key and allow customers to continue setting up the integration.

Note that most existing Pingdom integrations are still working; however, we advise only making configuration changes once we have implemented the new API.

Please standby for further updates.

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