Outage in SparkPost

Data processing delays for SparkPost customers - US region

Resolved Minor
March 28, 2024 - Started about 1 month ago - Lasted 3 days
Official incident page

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Outage Details

Our data processing services are running behind; some customers may see a delay of data available via the: - SparkPost App (webUI): Signals Reports - Metrics API Message injection and outbound message delivery are not impacted - all messages are flowing as expected. Note: This issue does not impact our SparkPost customers hosted in the EU region.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/31/2024 02:49PM

Service has been restored

MONITORING about 1 month ago - at 03/31/2024 03:41AM

We have had over an hour without any spikes in errors. We are continuing to monitor.

MONITORING about 1 month ago - at 03/30/2024 10:48PM

We are seeing almost complete recovery. We have a couple short of bursts of errors per hour. We will continue to monitor till we have full recovery.

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU region.

MONITORING about 1 month ago - at 03/30/2024 05:35PM

We are continuing to see improvements in the 5xx error rates. However, we are still seeing short bursts of raised error rates. We will continue to monitor until full recovery.

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU region.

MONITORING about 1 month ago - at 03/29/2024 03:45PM

We are continuing to see improvements in the 5xx error rates. However, we will continue to monitor the error rates and performance until full recovery.

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU region.

INVESTIGATING about 1 month ago - at 03/28/2024 07:08PM

We are continuing to investigate the issue. Our data processing services are running behind; some customers may see increased 5xx errors or a delay of data available via the:

- SparkPost App (webUI): Signals Reports
- Metrics API

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU region.

INVESTIGATING about 1 month ago - at 03/28/2024 06:43PM

Our data processing services are running behind; some customers may see a delay of data available via the:

- SparkPost App (webUI): Signals Reports
- Metrics API

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU region.

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