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We continuously monitor the official Spiceworks Cloud Help Desk status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Spiceworks Cloud Help Desk outages.
Minor Resolved · 8 days ago · lasted 2 days
Cloud Help Desk - Power BI Fails to Load Content
When refreshing Power BI to retrieve updated values, you may receive an error like: "Web.Contents failed to get contents from 'https://on.spiceworks.com/api/public/power_bi/reports/xlsx' (404): Not Found" The cause for this is under investigation, however a workaround has been discovered by users: If you delete the exports that are triggered by opening PowerBi and manually run an export, you can then refresh PowerBi.
Minor Resolved · about 2 months ago · lasted 21 days
Email Delivery / Ticket Creation Issues
We have been investigating reports from users of problems with email-based ticket creation. We have a number of users from distinct and a limited number of accounts reporting what seems to be random/intermittent emails not reaching their help desk. The majority of accounts are not impacted. We are actively testing and troubleshooting with impacted users. And with assistance from our email provider, we have narrowed down the underlying cause and are working on a resolution. Current workarounds include re-sending missing emails or using the end user portal. We will provide updates here, as they're available.
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Minor Resolved · about 2 months ago · lasted 1 day
Mimecast Users May See Notification Issues
We're receiving reports that folks using Mimecast (and possibly other email protection services) may be seeing blocked mail from Spiceworks due to a blacklisted IP address. While we work to resolve that issue, you can ensure mail delivery in the meantime by whitelisting our main IP addresses: 126.96.36.199 188.8.131.52 184.108.40.206
Minor Resolved · about 2 months ago · lasted about 20 hours
We are currently investigating an issue that's causing notifications not to be sent out for ticket creation, comments, etc... We're looking into this as a high priority and will update here when more is known.
Minor Resolved · 4 months ago · lasted about 23 hours
Help Desk Mobile App Issues - 404, ticket creation, etc.
A bug was recently discovered that's causing some users of the mobile apps to receive a 404 error or see other issues when taking certain actions in the application. This is being reviewed by developers. Keep an eye on this page for updates.
Minor Resolved · 5 months ago · lasted about 3 hours
Cloud Help Desk / Power BI Connector: Server error page on login
We've received reports that some users are experiencing an issue trying to connect Power BI to their Cloud Help Desk instance. At this time, we're unclear what's causing this issue and are continuing to investigate.
Minor Resolved · 6 months ago · lasted about 20 hours
Cloud Help Desk - Delays in creating new tickets
We're looking into an issue where new tickets emailed into the help desk are being delayed
User-reported problems for Spiceworks Cloud Help Desk in the last 12 hours. It's a collection of user reports from different sources.
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