Outage in Sprout Social

Missing Impressions Data For Instagram Stories

Resolved Minor
November 01, 2023 - Started over 1 year ago - Lasted 16 days
Official incident page

Need to monitor Sprout Social outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Sprout Social, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an issue with reporting "Impressions" data for Instagram Story posts in the Post Performance Report. Instagram Stories published after October 11, 2023 may inaccurately show as having 0 Impressions. This is also impacting the Impressions metric for Instagram Stories in the "Top Posts" section of the Instagram Business Profiles Report. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
Components affected
Sprout Social Web Application
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/17/2023 12:36AM

This incident has been resolved.

MONITORING over 1 year ago - at 11/02/2023 12:23AM

Impressions data for Instagram Stories has begun returning but is not fully restored yet. We are still monitoring the situation and apologize for any inconvenience. Please subscribe to receive additional updates.

INVESTIGATING over 1 year ago - at 11/01/2023 12:35AM

We are currently investigating an issue with reporting "Impressions" data for Instagram Story posts in the Post Performance Report. Instagram Stories published after October 11, 2023 may inaccurately show as having 0 Impressions. This is also impacting the Impressions metric for Instagram Stories in the "Top Posts" section of the Instagram Business Profiles Report.

We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

Latest Sprout Social outages

X/ Twitter Outage - 3 days ago
Shopify Issue - 14 days ago
Issues Associating Follow-up Messages to Cases - 14 days ago
Threads Connection Issue - 18 days ago
Sprout Social Outage - March 26th - about 2 months ago

Stop Juggling Dozens of Status Pages – Monitor Them All in One Place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4000 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook