Outage in Sprout Social
Issues Associating Follow-up Messages to Cases
Resolved MinorIncident Report
On April 26th and 27th, Sprout experienced an issue associating incoming messages with existing cases. As a result, a large number of follow-up messages were not associated with cases. This issue has since been resolved and our engineers are currently working on associating any dropped messages received during this period with the correct cases.
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Components affected
Sprout Social Web ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 05/05/2025 02:46PM
This incident has been resolved.
IDENTIFIED
12 months ago - at 04/28/2025 06:57PM
On April 26th and 27th, Sprout experienced an issue associating incoming messages with existing cases. As a result, a large number of follow-up messages were not associated with cases. This issue has since been resolved and our engineers are currently working on associating any dropped messages received during this period with the correct cases.
Please subscribe to receive additional updates. We apologize for the inconvenience.
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