Outage in Sprout Social

Issues Associating Follow-up Messages to Cases

Resolved Minor
April 28, 2025 - Started about 1 month ago - Lasted 7 days
Official incident page

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Outage Details

On April 26th and 27th, Sprout experienced an issue associating incoming messages with existing cases. As a result, a large number of follow-up messages were not associated with cases. This issue has since been resolved and our engineers are currently working on associating any dropped messages received during this period with the correct cases. Please subscribe to receive additional updates. We apologize for the inconvenience.
Components affected
Sprout Social Web Application
Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 05/05/2025 02:46PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 04/28/2025 06:57PM

On April 26th and 27th, Sprout experienced an issue associating incoming messages with existing cases. As a result, a large number of follow-up messages were not associated with cases. This issue has since been resolved and our engineers are currently working on associating any dropped messages received during this period with the correct cases.

Please subscribe to receive additional updates. We apologize for the inconvenience.

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