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Outage in Sprout Social

Team Conversations and User Teams Issues

Resolved Minor
March 25, 2026 - Started about 1 month ago - Lasted about 15 hours
Official incident page

Incident Report

Summary AI Generated

Sprout Social experienced a 15.2-hour outage affecting Team Conversations and User Teams features, causing errors when users tried to comment or mention other users within conversations. The issue impacted the Sprout Social Web Application and prevented normal collaboration functionality. Engineers implemented a fix and monitored the results before fully resolving the incident.

Sprout is currently experiencing issues with our Team Conversations and User Teams features. As a result, you may experience errors when commenting or mentioning users within a conversation. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
Components affected
Sprout Social Web Application

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/26/2026 09:24AM

This incidente has been resolved.

MONITORING about 1 month ago - at 03/25/2026 09:14PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/25/2026 06:15PM

Sprout is currently experiencing issues with our Team Conversations and User Teams features. As a result, you may experience errors when commenting or mentioning users within a conversation. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.

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