Outage in Sprout Social

Issues Replying to Facebook Messages in the Smart Inbox

Resolved Minor
November 15, 2023 - Started over 1 year ago - Lasted about 21 hours
Official incident page

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Outage Details

We are currently seeing an increase in errors when trying to reply to Facebook messages in the Smart Inbox. Our engineers are actively investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
Components affected
Sprout Social Web Application
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/16/2023 06:37PM

This incident has been resolved.

MONITORING over 1 year ago - at 11/16/2023 12:07PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 11/15/2023 09:40PM

We are currently seeing an increase in errors when trying to reply to Facebook messages in the Smart Inbox. Our engineers are actively investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.

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