Outage in Staffbase

[Intranet] - Staffbase News content no longer displayed within Sharepoint

Resolved Minor
September 21, 2023 - Started 8 months ago - Lasted about 7 hours
Official incident page

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Outage Details

Affected feature: Staffbase 365 News Central for SharePoint Some customers may be experiencing that Staffbase content is no longer displayed within Sharepoint since September 20th. Our teams have identified the root cause of why Staffbase news content is no longer being pulled into Sharepoint. Currently, the established JWT token used for authentication is no longer accepted by Sharepoint. We're in close contact with Microsoft to resolve this issue as quickly as possible. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Components affected
Staffbase Common Features
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/21/2023 04:05PM

The issue is resolved. Our developers were able to implement a fix and Staffbase News content is being pulled into Sharepoint again.

We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

IDENTIFIED 8 months ago - at 09/21/2023 09:54AM

Affected feature: Staffbase 365 News Central for SharePoint

Some customers may be experiencing that Staffbase content is no longer displayed within Sharepoint since September 20th.

Our teams have identified the root cause of why Staffbase news content is no longer being pulled into Sharepoint. Currently, the established JWT token used for authentication is no longer accepted by Sharepoint. We're in close contact with Microsoft to resolve this issue as quickly as possible.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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