Outage in Staffbase

[App/Intranet] - Newly created pages are not displayed in the Studio on LiveDE

Resolved Minor
January 09, 2024 - Started 4 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Some customers may experience a problem when trying to view newly created pages in the studio. Our teams are investigating the issue and working to resolve it as soon as possible. We will provide more information soon. You can see which system your application is hosted on by going to Studio > Settings > API Access and checking the tag next to the title. We apologize for the inconvenience. If you have any questions about this issue, please contact our support team at support@staffbase.com.
Components affected
Staffbase Plugins
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/09/2024 01:54PM

The issue is resolved. Our developers were able to fix the behavior immediately, all newly created pages should now be visible in the studio, again.

We apologize for the inconvenience this has caused. Please contact us at support@staffbase.com in case you’re still having any problems. We’re happy to help!

IDENTIFIED 4 months ago - at 01/09/2024 01:11PM

We have identified the cause and have taken measures to fix the behavior. However, in order for the fix to go live on all customer apps, an internal update is required, which will take approximately until the end of the working day (6pm CET).
As soon as the fix has gone live on all customer apps, we will inform you again via this status page.

Until the fix goes live, there are some workarounds to still be able to edit newly created pages:
- If the page has been published, it will be viewable in the frontend. Admins and editors of the page can then edit it via the edit button in the frontend and also go to the studio view of the page.
- If you are currently in a newly created page, you can copy and save the link from the Studio, which will take you directly to the Studio view of the page again.

If you have any questions about the workarounds, please feel free to contact our support team at support@staffbase.com

INVESTIGATING 4 months ago - at 01/09/2024 10:47AM

Some customers may experience a problem when trying to view newly created pages in the studio.
Our teams are investigating the issue and working to resolve it as soon as possible. We will provide more information soon.

You can see which system your application is hosted on by going to Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience. If you have any questions about this issue, please contact our support team at support@staffbase.com.

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