Outage in Staffbase

[App/Intranet] - Search and related features partially not available

Resolved Major

January 17, 2024 - Started 4 months ago - Lasted about 18 hours
Official incident page

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Outage Details

Affected feature: Search Some customers may be experiencing issues with our global search and search related features. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Components affected

Staffbase Common Features

Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 01/18/2024 09:06AM

The issue is resolved, and the search functions normally again. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you’re still having any problems. We’re happy to help!

IDENTIFIED 4 months ago - at 01/17/2024 04:51PM

Affected feature: Search

We have found the cause for the search and related features not being available partially and are now working to put a fix in place.

For the fix to go live on all customer apps, an internal update is required and will be performed overnight in CET.

As soon as the fix has gone live on all customer apps, we will inform you again via this status page.

INVESTIGATING 4 months ago - at 01/17/2024 03:05PM

Affected feature: Search

Some customers may be experiencing issues with our global search and search related features.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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