Resolved Degradation Partial on BLiP
Fault identified: During our monitoring we identified that there was a sudden increase in the number of requests in the database that stores message contexts trafficked in all bots. This environment underwent an update in a cleaning routine, it had a processing bottleneck that increased the number of requests, causing slow sending of messages in Bots. Please validate, and if you identify any failure scenario, please give us a feedback. Impact: Customers noticed bots slow and failed when exchanging messages. Solution: The cleaning routine that was running was suspended. I emphasize that our team acted quickly to circumvent the scenario and consumption was fully normalized. We continue to monitor the system. Note: The information is now being placed on our Status Page. As identification was quick as well as resolution, the update on the page will be available soon. Yours sincerely, Start date/time: 16/09/2021 2:45 PM End date/time: 16/09/2021 15:03
Resolved Ticket distribution failed
Failure in the distribution of tickets in the service tool was identified.
Resolved Degraded performance on the BLiP
We are suffering a degradation in the performance of the BLiP platform, our technical team is already working on the case.
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