Check if VTEX is down, official outages, user-reported issues, and outages map.
VTEX is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
 
    IsDown has tracked 268 incidents since started monitoring VTEX status in June 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official VTEX outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration | 
|---|---|---|
| Oct 21, 2025 01:47 PM EDT | 
                                              
                                                Minor
                                              
                                             We are currently investigating an issue in Pick and Pack.
Affected accounts may be experiencing ...
                                             | about 2 hours | 
| Oct 20, 2025 03:18 AM EDT | 
                                              
                                                Major
                                              
                                             We are currently investigating an issue in multiple platform components.
All stores may be exper...
                                             | about 17 hours | 
| Oct 08, 2025 12:22 PM EDT | 
                                              
                                                Minor
                                              
                                             We are currently investigating an issue in OMS module.
All accounts may be experiencing difficul...
                                             | about 1 hour | 
| Oct 05, 2025 11:59 AM EDT | 
                                              
                                                Minor
                                              
                                             Our incident response team is working to identify the root cause and implement a solution.
We wi...
                                             | 35 minutes | 
| Sep 30, 2025 11:25 AM EDT | 
                                              
                                                Minor
                                              
                                             We are currently investigating an issue with our Admin.
Merchants may experience difficulties loa...
                                             | 38 minutes | 
| Sep 25, 2025 04:29 PM EDT | 
                                              
                                                Major
                                              
                                             We are currently investigating an issue with order placement.
Shoppers may be experiencing issue...
                                             | about 2 hours | 
| Sep 18, 2025 10:55 AM EDT | 
                                              
                                                Major
                                              
                                             We are currently investigating an issue in VTEX IO.
Affected Accounts may be experiencing errors...
                                             | about 3 hours | 
| Sep 16, 2025 06:35 PM EDT | 
                                              
                                                Minor
                                              
                                             We are currently investigating an issue in Seller Portal.
Affected Accounts may be experiencing ...
                                             | about 3 hours | 
| Aug 28, 2025 05:16 PM EDT | 
                                              
                                                Minor
                                              
                                             We are currently investigating an issue in FastStore WebOps.
Developers may be experiencing issu...
                                             | about 1 hour | 
| Aug 27, 2025 08:28 AM EDT | 
                                              
                                                Minor
                                              
                                             We are currently investigating an issue in our service responsible for email delivery.
Shoppers ...
                                             | about 3 hours | 
 
    See what users are saying about VTEX issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
Thiago - Seller Product Matcher “received SKU” approver tool is not working properly .
| Component | Status | Details | 
|---|---|---|
| Administrative Environment status | OK | View details | 
| Checkout status | OK | View details | 
| Internal Modules status | OK | View details | 
| WebStore status | OK | View details | 
Users are monitoring tens of services with IsDown. Here are some that are monitored together with VTEX. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.
E-commerce platform that provides tools for creating online stores, managing orders, and processing payments through an integrated administrative environment.
Monitoring VTEX since June 2021
Tracking 4 VTEX services and regions
25 incidents in 2025
IsDown is a status page aggregator that monitors if VTEX and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when VTEX, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.
Every few minutes we go to the status page of VTEX (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of VTEX's 4 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.
Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from VTEX and other services.
 
            IsDown checks VTEX official status page for major/minor outages or downtimes. A major outage is when VTEX experiences a critical issue that severely affects one or more services/regions. A minor incident is when VTEX experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a VTEX outage, we send you an alert and update your dashboard and status page.
VTEX and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in VTEX status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors VTEX and all their 4 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor VTEX but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.
Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.
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                        Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from VTEX and other services.
Start Monitoring for Free 
                        IsDown integrates with 20+ tools. Connect the status of VTEX and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.
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                        Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is VTEX down?'
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                        While Downdetector relies on user-submitted reports to detect VTEX outages, IsDown monitors VTEX's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:
| Features |   | Downdetector | 
|---|---|---|
| Official VTEX status page monitoring with real-time incident details. | ||
| Monitor 4,522+ services including VTEX in a single dashboard. | ||
| Instant VTEX outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring of VTEX official status and user-reported issues. | ||
| Maintenance feed for VTEX | ||
| Granular alerts filtering by VTEX components and regions. | 
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VTEX isn't down. You can check VTEX status and incident details on the top of the page. IsDown continuously monitors VTEX official status page every few minutes. In the last 24 hours, there were 0 outages reported.
VTEX is currently operational. You can check VTEX status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of VTEX being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the VTEX official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
VTEX last outage was on October 21, 2025 with the title "Order flow to Pick and Pack interrupted"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor VTEX and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if VTEX is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about VTEX's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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