Check if VTEX is down, recent outages, user-reported issues, and outages map.
VTEX is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more VTEX status data.
IsDown has tracked 266 incidents since started monitoring VTEX status in June 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Oct 08, 2025
12:22 PM EDT
|
Minor | Orders page not loading | about 1 hour |
|
Oct 05, 2025
11:59 AM EDT
|
Minor | High Error Rates in Checkout | 35 minutes |
|
Sep 30, 2025
11:25 AM EDT
|
Minor | Admin UI returning 404 errors | 38 minutes |
|
Sep 25, 2025
04:29 PM EDT
|
Major | Increased errors in order placement | about 2 hours |
|
Sep 18, 2025
10:55 AM EDT
|
Major | Errors in build and deployment of VTEX IO applications | about 3 hours |
|
Sep 16, 2025
06:35 PM EDT
|
Minor | Products unavailable in the Seller Portal | about 3 hours |
|
Aug 28, 2025
05:16 PM EDT
|
Minor | FastStore WebOps not displaying deployments in admin | about 1 hour |
|
Aug 27, 2025
08:28 AM EDT
|
Minor | Transactional email delivery issues | about 3 hours |
|
Aug 26, 2025
03:56 PM EDT
|
Minor | Increased errors in order placement | about 1 hour |
|
Aug 07, 2025
02:58 PM EDT
|
Minor | Increased errors in Logistics shipping service | 39 minutes |
Seller Product Matcher “received SKU” approver tool is not working properly
| Component | Status |
|---|---|
| Checkout | OK |
| WebStore | OK |
| Administrative Environment | OK |
| Internal Modules | OK |
Services commonly monitored together with VTEX and alternatives
AWS
Microsoft Azure
Datadog US1
Salesforce
Microsoft 365
Google Cloud
DocuSign
Akamai
Clicksign
Take Blip
VictorOps
Equinix Metal
E-commerce platform that provides tools for creating online stores, managing orders, and processing payments through an integrated administrative environment.
Monitoring VTEX since June 2021
Tracking 4 VTEX services and regions
23 incidents in 2025
Number of Incidents
6 issues
Last incident
3 days ago
Be the first to know when VTEX goes down
Monitor All your Vendors in One Place
4522+ third-party services available to monitor
Know Before They Know
Alerts 30+ minutes before official updates
Stop the Ticket Flood
Cut "is it down?" tickets by 80%
IsDown aggregates various status pages from services into a very clear dashboard. Worth every penny.
VTEX isn't down. You can check VTEX status and incident details on the top of the page. IsDown continuously monitors VTEX official status page every few minutes. In the last 24 hours, there were 0 outages reported.
VTEX is currently operational. You can check VTEX status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of VTEX being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the VTEX official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
VTEX last outage was on October 08, 2025 with the title "Orders page not loading"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor VTEX and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if VTEX is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about VTEX's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor VTEX with maximum flexibility
IsDown monitors VTEX for major outages. A major outage is when VTEX experiences a critical issue that severely affects one or more services/regions. When VTEX marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors VTEX status page for minor outages. A minor outage is when VTEX experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in VTEX status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors VTEX and all their 4 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
VTEX and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
14-day free trial · No credit card required · No code required
