VTEX Status. Is VTEX Down?

Check if VTEX is down, official outages, user-reported issues, and outages map.

Is VTEX down right now?

VTEX status updated a few minutes ago

VTEX is working normally

IsDown checked VTEX status on at , and appears to be operational. We've received 0 user reports in the past 24 hours. IsDown collects in real-time VTEX status data from official sources and user reports.

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VTEX service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
VTEX Outage Map

View VTEX Reports Map

VTEX recent outages and downtime history

IsDown has tracked 272 incidents since started monitoring VTEX status in June 2021. We collect data from 4600+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official VTEX outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Dec 20, 2025
03:01 AM UTC
Major
Errors with VTEX ID
We are currently investigating an issue in our login service. Our customers may be experiencing ...
about 2 hours
Dec 13, 2025
01:11 AM UTC
Minor
Issue affecting order placing
We are currently investigating an issue that is impacting the processing of orders. Our team is ...
about 2 hours
Dec 08, 2025
06:26 PM UTC
Minor
Storefront Navigation Issues on VTEX Legacy Portal/CMS
We are currently experiencing an issue impacting store navigation and session stability for users...
25 minutes
Oct 31, 2025
02:06 PM UTC
Major
Payments processing issues
We are currently investigating an issue in the Payments Gateway. Our incident response team is w...
about 1 hour
Oct 21, 2025
05:47 PM UTC
Minor
Order flow to Pick and Pack interrupted
We are currently investigating an issue in Pick and Pack. Affected accounts may be experiencing ...
about 2 hours
Oct 20, 2025
07:18 AM UTC
Major
Degraded perfomance
We are currently investigating an issue in multiple platform components. All stores may be exper...
about 17 hours
Oct 08, 2025
04:22 PM UTC
Minor
Orders page not loading
We are currently investigating an issue in OMS module. All accounts may be experiencing difficul...
about 1 hour
Oct 05, 2025
03:59 PM UTC
Minor
High Error Rates in Checkout
Our incident response team is working to identify the root cause and implement a solution. We wi...
35 minutes
Sep 30, 2025
03:25 PM UTC
Minor
Admin UI returning 404 errors
We are currently investigating an issue with our Admin. Merchants may experience difficulties loa...
38 minutes
Sep 25, 2025
08:29 PM UTC
Major
Increased errors in order placement
We are currently investigating an issue with order placement. Shoppers may be experiencing issue...
about 2 hours
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User comments about VTEX status

See what users are saying about VTEX issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Thiago - Seller Product Matcher “received SKU” approver tool is not working properly .

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E-commerce platform that provides tools for creating online stores, managing orders, and processing payments through an integrated administrative environment.

Monitoring VTEX since June 2021

Tracking 4 VTEX services and regions

Need help? Try here:
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Support at website.
Check their status page.

29 incidents in 2025

How to monitor the status of VTEX and all your dependencies?

IsDown is a status page aggregator that monitors if VTEX and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when VTEX, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors VTEX?

IsDown monitors VTEX health in almost real-time

Every few minutes we go to the status page of VTEX (and 4,600+ other services) and check if they are experiencing issues. We collect the status and outage information of VTEX's 4 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in VTEX, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from VTEX and other services.

One status page to monitor all your external dependencies

What you get when monitoring VTEX with IsDown

Track VTEX incidents and downtimes by severity

IsDown checks VTEX official status page for major/minor outages or downtimes. A major outage is when VTEX experiences a critical issue that severely affects one or more services/regions. A minor incident is when VTEX experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a VTEX outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with VTEX

VTEX and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of VTEX outages and downtimes

IsDown collects all information from the outages published in VTEX status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Only get alerted on the VTEX outages that impact your business

IsDown monitors VTEX and all their 4 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor VTEX but also 4,600 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor VTEX and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Monitor VTEX and all your external dependencies in real-time

Get notified imediatelly when there's an issue with VTEX or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from VTEX and other services.

Start Monitoring for Free
Get notified imediatelly when there's an issue with VTEX or other services

Send outage information from VTEX and other services to your tools

IsDown integrates with 20+ tools. Connect the status of VTEX and 4,600 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Send outage information from VTEX and other services to your tools

Share VTEX status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is VTEX down?'

Start Monitoring for Free
Share VTEX status in your status page

VTEX Downdetector vs IsDown

Need similar to Downdetector VTEX alerts? IsDown might be the solution for you. While Downdetector relies on user-submitted reports to detect VTEX outages, IsDown monitors VTEX's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official VTEX status page monitoring with real-time incident details.
Monitor 4,600+ services including VTEX in a single dashboard.
Instant VTEX outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of VTEX official status and user-reported issues.
Maintenance feed for VTEX
Granular alerts filtering by VTEX components and regions.
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Frequently Asked Questions

Is VTEX down today?

VTEX isn't down. You can check VTEX status and incident details on the top of the page. IsDown continuously monitors VTEX official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current VTEX status?

VTEX is currently operational. You can check VTEX status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a VTEX outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is VTEX down today or just slow?

Currently there's no report of VTEX being slow. Check on the top of the page if there are any reported problems by other users.

How are VTEX outages detected?

IsDown monitors the VTEX official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is VTEX having an outage right now?

VTEX last outage was on December 20, 2025 with the title "Errors with VTEX ID"

How to check if VTEX is down?

Why use IsDown to monitor VTEX instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor VTEX and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring VTEX?

IsDown and DownDetector help users determine if VTEX is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about VTEX's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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