Is VTEX Down? Current Status & Real-time Updates
Check if VTEX is down, recent outages, user-reported issues, and outages map.
VTEX status - Is it down right now?
VTEX is working normally
Last checked from VTEX's status page a few minutes ago
Check if VTEX is down, recent outages, user-reported issues, and outages map.
VTEX is working normally
Last checked from VTEX's status page a few minutes ago
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 261 incidents since started monitoring VTEX status in June 2021. We collect data from 4400+ services, and normalize the data to give you a clear picture of the impact of the outage.
about 11 hours ago · lasted about 3 hours
We are currently investigating an issue in Seller Portal. Affected Accounts may be experiencing products unavailable in the seller portal. Our incident response team is working to identify the root cause and implement a solution. We will send a...
20 days ago · lasted about 1 hour
We are currently investigating an issue in FastStore WebOps. Developers may be experiencing issues seeing FastStore deployments in Admin. No impact in production stores is observed. Our incident response team is working to identify the root caus...
21 days ago · lasted about 3 hours
We are currently investigating an issue in our service responsible for email delivery. Shoppers may be experiencing delays when attempting to login by access code and receiving transactional emails. Merchants may be experiencing issues receiving ...
We've tracked and collected 261 incidents since started monitoring VTEX status
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Seller Product Matcher “received SKU” approver tool is not working properly
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Services commonly monitored together with VTEX
VTEX isn't down. You can check VTEX status and incident details on the top of the page. IsDown continuously monitors VTEX official status page every few minutes. In the last 24 hours, there were 1 outages reported.
VTEX is currently operational. You can check VTEX status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of VTEX being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the VTEX official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
VTEX last outage was on September 17, 2025 with the title "Products unavailable in the Seller Portal"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor VTEX and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor VTEX with maximum flexibility
IsDown monitors VTEX for major outages. A major outage is when VTEX experiences a critical issue that severely affects one or more services/regions. When VTEX marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors VTEX status page for minor outages. A minor outage is when VTEX experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in VTEX status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors VTEX and all their 4 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
VTEX and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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