Is VTEX Down?
VTEX status updated
What is VTEX status right now?
VTEX is working normally
IsDown last checked VTEX status on at . We've received 0 user reports in the past 24 hours.
Monitoring since Jun 2021
·
277 incidents caught
·
4 components tracked in real-time
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Monitoring 6,020+ vendors in real-time
VTEX service health over the last 24 hours
This chart shows the number of user-reported issues for VTEX service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
VTEX Outage Map
See where users report VTEX is down. The map shows recent VTEX outages from around the world.
VTEX Outage Map
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Monitor VTEX status and outages
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
VTEX Downtime Health — Last 90 Days
In the last 90 days, VTEX had 8 incidents (1 major outage and 7 minor incidents) with a median duration of 1 hour 20 minutes.
8
Incidents
1
Major Outages
7
Minor Incidents
1
hour
Median Resolution
Recent VTEX outages detected by IsDown
Full incident reports for recent VTEX outages, including timelines, affected components, and resolution details.
| Title | Started At | Duration |
|---|---|---|
|
We are currently investigating an issue in Intelligent Search.
The affected accounts may be expe...
|
Feb 20, 2026 at 07:20 PM UTC
|
about 2 hours |
|
We are currently investigating an issue in Intelligent Search.
The affected accounts may be expe...
|
Feb 11, 2026 at 02:49 PM UTC
|
30 minutes |
|
We are currently investigating an issue in our Checkout.
Affected Accounts may be experiencing e...
|
Feb 02, 2026 at 07:29 PM UTC
|
about 1 hour |
|
We are currently investigating an issue in Orders API considering API keys.
Our incident respons...
|
Jan 23, 2026 at 05:22 PM UTC
|
about 1 hour |
|
A subset of merchants are experiencing errors when accessing the admin since Jan 22, 2026 10:56 U...
|
Jan 22, 2026 at 12:15 PM UTC
|
about 2 hours |
|
We are currently investigating an issue in our login service.
Our customers may be experiencing ...
|
Dec 20, 2025 at 03:01 AM UTC
|
about 2 hours |
|
We are currently investigating an issue that is impacting the processing of orders.
Our team is ...
|
Dec 13, 2025 at 01:11 AM UTC
|
about 2 hours |
|
We are currently experiencing an issue impacting store navigation and session stability for users...
|
Dec 08, 2025 at 06:26 PM UTC
|
25 minutes |
|
We are currently investigating an issue in the Payments Gateway.
Our incident response team is w...
|
Oct 31, 2025 at 02:06 PM UTC
|
about 1 hour |
|
We are currently investigating an issue in Pick and Pack.
Affected accounts may be experiencing ...
|
Oct 21, 2025 at 05:47 PM UTC
|
about 2 hours |
Get alerts when VTEX is down
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
VTEX Components Status
Check if any VTEX component is down. View the current status of 4 services and regions.
| Component | Status | Details |
|---|---|---|
| Administrative Environment status | OK | View details |
| Checkout status | OK | View details |
| Internal Modules status | OK | View details |
| WebStore status | OK | View details |
About VTEX Status and Outage Monitoring
IsDown has monitored VTEX continuously since June 2021, tracking this E-Commerce for 5 years. Over that time, we've documented 277 outages and incidents, averaging 4.9 per month. When VTEX goes down, incidents typically resolve within 74 minutes based on historical data.
We monitor VTEX's official status page across 4 components. IsDown interprets VTEX statuses (operational and incident) to deliver precise health metrics and filter alerts by the components you actually use.
To check if VTEX is down, IsDown combines official status data with user reports for early detection. Vendors often delay acknowledging problems, so user reports help us alert you before the official announcement.
Engineering and operations teams rely on IsDown to track VTEX status and receive verified outage alerts through Slack, Teams, PagerDuty, or 20+ other integrations.
How IsDown Monitors VTEX
IsDown checks VTEX's status page every few minutes, across all 4 components. We combine official status data with user reports to detect when VTEX is down, often before the vendor announces it.
When VTEX status changes, IsDown sends alerts to your preferred channels. Filter by severity to skip noise and focus on outages that affect your business.
What you get when monitoring VTEX with IsDown
Track VTEX incidents and downtimes by severity
IsDown checks VTEX official status page for major/minor outages or downtimes. A major outage is when VTEX experiences a critical issue that severely affects one or more services/regions. A minor incident is when VTEX experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a VTEX outage, we send you an alert and update your dashboard and status page.
Get alerted as soon as users report problems with VTEX
VTEX and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
All the details of VTEX outages and downtimes
IsDown collects all information from the outages published in VTEX status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Only get alerted on the VTEX outages that impact your business
IsDown monitors VTEX and all their 4 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Simple & Powerful
How IsDown Works
Get started in minutes. Monitor all your critical services from one place.
Step 01
We monitor official status pages
IsDown checks the status of over 6,020+ services every few minutes. We aggregate official status information and normalize it, plus collect crowdsourced reports for early outage detection.
Step 02
You get notified instantly
When we detect an incident or status change, you receive an alert immediately. Customize notifications by service, component, or severity to avoid alert fatigue.
Step 03
Everything in one dashboard
View all your services in a unified dashboard or public or private status page. Send alerts to Slack, Teams, PagerDuty, Datadog, and 20+ other tools your team already uses.
Get Started Free
No credit card required • 14-day free trial
VTEX Downdetector vs IsDown
Looking for VTEX outage alerts like Downdetector? IsDown monitors VTEX's official status page for verified incident data, not just user reports. Know exactly when VTEX is down, which components are affected, and when service health is restored. Here's why official VTEX status monitoring beats crowdsourced detection:
| Features | IsDown | Downdetector |
|---|---|---|
| Official VTEX status page monitoring. Know when VTEX is down with real time incident details. | ||
| Monitor 6,020+ services including VTEX in a single dashboard. | ||
| Instant VTEX outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring: VTEX official status plus user reports for early outage detection. | ||
| Maintenance feed for VTEX | ||
| Granular alerts filtering by VTEX components and regions. |
Monitor VTEX Status with IsDown
14-day free trial • No credit card required
Frequently Asked Questions
Is VTEX down today?
VTEX isn't down. You can check VTEX status and incident details on the top of the page. IsDown continuously monitors VTEX official status page every few minutes. In the last 24 hours, there were 0 outages reported.
What is the current VTEX status?
VTEX is currently operational. You can check VTEX status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Is there a VTEX outage now?
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Is VTEX down today or just slow?
Currently there's no report of VTEX being slow. Check on the top of the page if there are any reported problems by other users.
How are VTEX outages detected?
IsDown monitors the VTEX official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Is VTEX having an outage right now?
VTEX last outage was on February 20, 2026 with the title "Intelligent Search outage"
How often does VTEX go down?
IsDown has tracked 277 VTEX incidents since June 2021. When VTEX goes down, incidents typically resolve within 74 minutes.
Is VTEX down for everyone or just me?
Check the VTEX status at the top of this page. IsDown combines official status page data with user reports to show whether VTEX is down for everyone or if the issue is on your end.
What VTEX components does IsDown monitor?
IsDown monitors 4 VTEX components in real-time, tracking the official status page for outages, degraded performance, and scheduled maintenance.
How to check if VTEX is down?
- Subscribe (if possible) to updates on the official status page.
- Create an account in IsDown. Start monitoring VTEX and get alerts in real-time when VTEX has outages.
Why use IsDown to monitor VTEX instead of the official status page?
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor VTEX and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
How IsDown compares to DownDetector when monitoring VTEX?
IsDown and DownDetector help users determine if VTEX is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about VTEX's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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