Outage in VTEX
Increase in Master Data errors.
Resolved Minor
August 17, 2026 - Started 17 days ago
- Lasted about 1 hour
Incident Report
We are currently investigating an increase in errors in Master Data.
Systems and integrations that have Master Data as a dependency may be experiencing a higher than usual error rate.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
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Latest Updates ( sorted recent to last )
MONITORING
17 days ago - at 08/17/2026 11:13PM
The fix for the issue in Master Data has been implemented.
Stores should no longer be experiencing higher than usual errors in Master Data.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
INVESTIGATING
17 days ago - at 08/17/2026 10:57PM
We are currently investigating an increase in errors in Master Data.
Systems and integrations that have Master Data as a dependency may be experiencing a higher than usual error rate.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
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