Outage in VTEX
Admin Access Issue
Resolved Minor
September 25, 2026 - Started about 9 hours ago
- Lasted about 2 hours
Incident Report
We are currently investigating an issue affecting the VTEX Admin.
Users may experience a rendering error when trying to access the Admin, receiving a ProxyTimeout error.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
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Latest Updates ( sorted recent to last )
MONITORING
about 9 hours ago - at 09/25/2026 03:31PM
The fix for the instability in the VTEX Admin has been implemented.
Users should no longer be experiencing rendering errors or ProxyTimeout errors when accessing the Admin.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
INVESTIGATING
about 9 hours ago - at 09/25/2026 03:20PM
We are currently investigating an instability affecting the VTEX Admin.
Users may experience a rendering error when trying to access the Admin, receiving a ProxyTimeout error.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
INVESTIGATING
about 9 hours ago - at 09/25/2026 02:50PM
We are currently investigating an issue affecting the VTEX Admin.
Users may experience a rendering error when trying to access the Admin, receiving a ProxyTimeout error.
Our incident response team is working to identify the root cause and implement a solution.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
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