VTEX Ads outage

The issue affecting VTEX Ads has been mitigated, and customers can now access the campaign admin panel and create new campaigns and related configurations again.

Performance metrics are also becoming available, although some data may still appear incomplete while the remaining information is fully restored.

The platform is currently operational, but customers may still experience some latency or occasional timeouts during this recovery period.

Our incident response team continues to monitor the platform closely and is working to ensure that all data and platform behavior are fully restored.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

We have identified the contributing factors to the issue in VTEX Ads.

Our incident response team is actively working on the fix and expects it to be implemented as soon as possible.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

We are currently investigating an increase in errors in VTEX Ads

Operations on the campaign admin panel and performance analytics were affected. Ads continue to be displayed normally.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.