Is VTEX Administrative Environment Down? Check the current VTEX Administrative Environment status

VTEX Administrative Environment is operational

Updated

VTEX Administrative Environment not working for you?

Monitoring VTEX since June 2021. Learn more

0 incidents in 2025

Current VTEX official ongoing incidents

No incidents reported in VTEX's status page

IsDown pulls data from VTEX's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

VTEX Administrative Environment issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about VTEX Administrative Environment problems

No comments yet

VTEX Administrative Environment outage history

IsDown has tracked 42 incidents for VTEX Administrative Environment since started monitoring VTEX status in June 2021.

  • Oct 17 2023

    over 1 year ago · lasted about 2 hours

    This incident has no impact on the sales flow; customers can place orders without any issues. Merchants will notice a slowdown in order indexing, status changes, and details. We’re currently fixing an issue in OMS and we’ll keep you posted as soon... More details

  • Oct 17 2023

    over 1 year ago · lasted about 2 hours

    We are currently investigating this issue. More details

  • Sep 02 2023

    over 1 year ago · lasted about 1 hour

    We're currently investigating an issue in Admin and we'll keep you posted as soon as we have more information. Thanks for your patience and we apologize for the disruption. More details

  • Jun 2021 ...
    IsDown started monitoring VTEX status

    We've tracked and collected 42 incidents for VTEX Administrative Environment since started monitoring VTEX status

Sign up and check all outage history

VTEX Administrative Environment outages in the last 30 days

Number of Incidents

0 issues

Last incident

515 days ago

Having problems with VTEX Administrative Environment? What can you do?

  1. First, stay calm.

    • We know it's stressful when VTEX Administrative Environment is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
  2. Make a quick evaluation of the impact

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
  3. Communicate with your team and users quickly

    • If VTEX Administrative Environment is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
  6. Service has recovered?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by monitoring them for you and alerting you if they are having issues, and create status pages to communicate with your team and users.
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Stay informed about VTEX status changes

IsDown offers an easy way to monitor VTEX with maximum flexibility

Major Outages Notifications

IsDown monitors Administrative Environment for major outages. A major outage is when Administrative Environment experiences a critical issue that severely affects one or more services/regions. When VTEX marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors VTEX status page for minor outages. A minor outage is when Administrative Environment experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in VTEX status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Component Filtering

IsDown monitors VTEX and all their 4 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

VTEX and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is VTEX Administrative Environment down today?

VTEX Administrative Environment isn't down. You can check VTEX Administrative Environment status and incident details on the top of the page. IsDown continuously monitors VTEX Administrative Environment official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current VTEX Administrative Environment status?

VTEX Administrative Environment is currently operational. You can check VTEX Administrative Environment status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a VTEX Administrative Environment outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is VTEX Administrative Environment slow today?

Currently there's no report of VTEX Administrative Environment being slow. Check on the top of the page if there are any reported problems by other users.

How are VTEX Administrative Environment outages detected?

IsDown monitors the VTEX Administrative Environment official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last VTEX Administrative Environment outage?

VTEX Administrative Environment last outage was on October 17, 2023 with the title "Errors on orders indexing"

VTEX not working for you? How do I know if VTEX is down?
How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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