Outage in VTEX

Errors on orders indexing

Resolved Minor
October 17, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

This incident has no impact on the sales flow; customers can place orders without any issues. Merchants will notice a slowdown in order indexing, status changes, and details. We’re currently fixing an issue in OMS and we’ll keep you posted as soon as we have more information.
Components affected
VTEX Checkout VTEX Administrative Environment VTEX Internal Modules VTEX WebStore

Need to monitor VTEX outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/18/2023 12:13AM

This incident has been resolved.

MONITORING about 2 years ago - at 10/17/2023 11:36PM

All orders have been indexed, and merchants should no longer experience delays on order flow at the moment.

IDENTIFIED about 2 years ago - at 10/17/2023 11:17PM

We have an estimated time of 30 minutes to finish the indexing.

IDENTIFIED about 2 years ago - at 10/17/2023 11:03PM

All order flow operations have been fully restored. Currently, there is a delay in indexing. At this moment, the delay is around 55 minutes, with the maximum delay reaching one hour and five minutes.

IDENTIFIED about 2 years ago - at 10/17/2023 10:58PM

We applied a fix, and the order flow is returning to normal. We will provide more information shortly.

IDENTIFIED about 2 years ago - at 10/17/2023 10:43PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 10/17/2023 10:27PM

This incident has no impact on the sales flow; customers can place orders without any issues.
Merchants will notice a slowdown in order indexing, status changes, and details.
We’re currently fixing an issue in OMS and we’ll keep you posted as soon as we have more information.

Latest VTEX outages

Order flow to Pick and Pack interrupted - about 2 hours ago
Degraded perfomance - 1 day ago
Orders page not loading - 13 days ago
High Error Rates in Checkout - 16 days ago
Admin UI returning 404 errors - 21 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook