Outage in VTEX
Errors on orders indexing
Resolved MinorIncident Report
This incident has no impact on the sales flow; customers can place orders without any issues.
Merchants will notice a slowdown in order indexing, status changes, and details.
We’re currently fixing an issue in OMS and we’ll keep you posted as soon as we have more information.
Components affected
VTEX Checkout VTEX WebStore VTEX Administrative Environment VTEX Internal ModulesNeed to monitor VTEX outages?
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 10/18/2023 12:13AM
This incident has been resolved.
MONITORING
over 2 years ago - at 10/17/2023 11:36PM
All orders have been indexed, and merchants should no longer experience delays on order flow at the moment.
IDENTIFIED
over 2 years ago - at 10/17/2023 11:17PM
We have an estimated time of 30 minutes to finish the indexing.
IDENTIFIED
over 2 years ago - at 10/17/2023 11:03PM
All order flow operations have been fully restored. Currently, there is a delay in indexing. At this moment, the delay is around 55 minutes, with the maximum delay reaching one hour and five minutes.
IDENTIFIED
over 2 years ago - at 10/17/2023 10:58PM
We applied a fix, and the order flow is returning to normal. We will provide more information shortly.
IDENTIFIED
over 2 years ago - at 10/17/2023 10:43PM
We are continuing to work on a fix for this issue.
IDENTIFIED
over 2 years ago - at 10/17/2023 10:27PM
This incident has no impact on the sales flow; customers can place orders without any issues.
Merchants will notice a slowdown in order indexing, status changes, and details.
We’re currently fixing an issue in OMS and we’ll keep you posted as soon as we have more information.
Latest VTEX outages
Checkout Service Degradation - 1 day ago
Orders API considering API keys - 11 days ago
Admin Partial Outage - 12 days ago
Errors with VTEX ID - about 2 months ago
Issue affecting order placing - about 2 months ago
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