Check if VTEX WebStore is down, official outages, user-reported issues, and outages map.
VTEX WebStore is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 39 incidents for VTEX WebStore since started monitoring VTEX status in June 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official VTEX WebStore outages and also issues that we're started by a spike in crowdsource reports.
Date | Incident | Duration |
---|---|---|
Oct 17, 2023
06:27 PM EDT
|
Minor
This incident has no impact on the sales flow; customers can place orders without any issues.
Mer...
|
about 2 hours |
Oct 17, 2023
10:11 AM EDT
|
Major
We are currently investigating this issue.
|
about 2 hours |
Sep 21, 2023
06:00 PM EDT
|
Minor
We are investigating increased error rates in our Render Server in some VTEX IO stores. Some shop...
|
40 minutes |
Aug 28, 2023
04:21 PM EDT
|
Major
We are investigating increased error rates in our platform.
|
about 1 hour |
Aug 24, 2023
05:21 PM EDT
|
Minor
The issue has been identified and a fix is being implemented.
|
about 1 hour |
Aug 24, 2023
03:58 AM EDT
|
Major
We are investigating an increase of 7% in 5xx error rates on our storefront platform.
|
about 6 hours |
Aug 17, 2023
05:19 AM EDT
|
Major
We are investigating an increased error rate in our IO platform. We'll add updates here as the in...
|
42 minutes |
Jul 13, 2023
11:09 AM EDT
|
Major
We are investigating increased error rates in our platform.
|
about 8 hours |
Jul 12, 2023
04:58 PM EDT
|
Major
We are currently investigating this issue.
|
about 4 hours |
Jun 30, 2023
09:48 AM EDT
|
Major
We are currently investigating this issue.
|
about 1 hour |
See what users are saying about VTEX WebStore issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
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WebStore is a component of VTEX that enables the creation and management of customizable, scalable online storefronts.
Monitoring VTEX since June 2021
WebStore is part of VTEX. Check the VTEX's status.
0 incidents in 2025
VTEX WebStore isn't down. You can check VTEX WebStore status and incident details on the top of the page. IsDown continuously monitors VTEX WebStore official status page every few minutes. In the last 24 hours, there were 1 outages reported.
VTEX WebStore is currently operational. You can check VTEX WebStore status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of VTEX WebStore being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the VTEX WebStore official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
VTEX WebStore last outage was on October 17, 2023 with the title "Errors on orders indexing"
IsDown and DownDetector help users determine if VTEX is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about VTEX's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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