Outage in VTEX
Elevated errors with IO stores navigation
Resolved MajorIncident Report
We are investigating an increased error rate in our IO platform. We'll add updates here as the investigation evolves.
Components affected
VTEX WebStoreNeed to monitor VTEX outages?
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Try IsDown risk-free
14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 08/17/2023 09:58AM
The team has confirmed that the mitigation action has consistently returned the affected cluster back to normal. Our sincere apologies for the disruption in our services today. We appreciate you bearing with us in the meantime. We'll provide further information shortly.
MONITORING
about 2 years ago - at 08/17/2023 09:48AM
Our team has mitigated an issue with our unhealthy cluster that was causing page load errors to our customers. Our monitoring indicates the error rate has normalized and we'll keep observing for follow up issues.
IDENTIFIED
about 2 years ago - at 08/17/2023 09:24AM
The team has identified an unhealthy cluster and is attempting to mitigate the issue.
INVESTIGATING
about 2 years ago - at 08/17/2023 09:19AM
We are investigating an increased error rate in our IO platform. We'll add updates here as the investigation evolves.
Latest VTEX outages
Order flow to Pick and Pack interrupted - about 3 hours ago
Degraded perfomance - 1 day ago
Orders page not loading - 13 days ago
High Error Rates in Checkout - 16 days ago
Admin UI returning 404 errors - 21 days ago
The Status Page Aggregator Built for IT Teams
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4522 services available
Integrations with
