Outage in VTEX
Elevated errors with IO stores navigation
Resolved MajorIncident Report
We are investigating an increased error rate in our IO platform. We'll add updates here as the investigation evolves.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 08/17/2023 09:58AM
The team has confirmed that the mitigation action has consistently returned the affected cluster back to normal. Our sincere apologies for the disruption in our services today. We appreciate you bearing with us in the meantime. We'll provide further information shortly.
MONITORING
over 2 years ago - at 08/17/2023 09:48AM
Our team has mitigated an issue with our unhealthy cluster that was causing page load errors to our customers. Our monitoring indicates the error rate has normalized and we'll keep observing for follow up issues.
IDENTIFIED
over 2 years ago - at 08/17/2023 09:24AM
The team has identified an unhealthy cluster and is attempting to mitigate the issue.
INVESTIGATING
over 2 years ago - at 08/17/2023 09:19AM
We are investigating an increased error rate in our IO platform. We'll add updates here as the investigation evolves.
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