Outage in VTEX

Elevated error rates in Store Framework stores

Resolved Major
August 28, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating increased error rates in our platform.
Components affected
VTEX WebStore

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/28/2023 09:30PM

On August 28 2023, from 20:02 to 21:03 UTC, we experienced elevated error rates in Store Framework stores. We are working to avoid this issue in the future. The service is now operating normally.

We apologize for any inconvenience this may have caused. We'll provide further information shortly.

MONITORING about 2 years ago - at 08/28/2023 09:07PM

A fix has been implemented and normal platform behavior has been reestablished. We are monitoring the results.

IDENTIFIED about 2 years ago - at 08/28/2023 08:58PM

We are now recovering from the increased error rates. We continue to work towards full recovery.

IDENTIFIED about 2 years ago - at 08/28/2023 08:54PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 08/28/2023 08:50PM

We are continuing to investigate this issue. Our logs indicate this issue started at 20:10 UTC. Our team is fully focused on reestablishing normal platform behavior.

INVESTIGATING about 2 years ago - at 08/28/2023 08:21PM

We are investigating increased error rates in our platform.

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