Outage in VTEX
Degraded user experience for shoppers
Resolved MajorIncident Report
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 06/30/2023 02:33PM
Shopper user experience is back to normal.
We noticed instabilities related to our checkout and store navigation flows. Users would either receive errors or notice higher latency. This occurred between 13:00 UTC and 13:53 UTC
Currently both shopper navigation and checkout flows are fully functional. Merchant flows through both admin and APIs were not impacted during this incident.
MONITORING
over 2 years ago - at 06/30/2023 02:02PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
over 2 years ago - at 06/30/2023 02:01PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
over 2 years ago - at 06/30/2023 01:48PM
We are currently investigating this issue.
Latest VTEX outages
Payments processing issues - 27 days ago
Order flow to Pick and Pack interrupted - about 1 month ago
Degraded perfomance - about 1 month ago
Orders page not loading - about 2 months ago
High Error Rates in Checkout - about 2 months ago
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