Outage in VTEX
Degraded performance in VTEX IO stores
Resolved MinorIncident Report
We are investigating increased error rates in our Render Server in some VTEX IO stores. Some shoppers may experience delays and see intermittent error pages during navigation.
Components affected
VTEX WebStoreTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 09/21/2023 10:38PM
This incident has been resolved.
On September 21, 2023, from 21:32 to 22:13 UTC, some shoppers experienced delays and intermittent errors when navigating in a subset of VTEX IO stores.
There was no meaningul impact in the sales flow. This happened during an unsuccessful upgrade of an internal component of our infrastructure, to further increase the resilience of our platform. We apologize for the inconvenience this may have caused.
MONITORING
over 2 years ago - at 09/21/2023 10:19PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
over 2 years ago - at 09/21/2023 10:15PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
over 2 years ago - at 09/21/2023 10:00PM
We are investigating increased error rates in our Render Server in some VTEX IO stores. Some shoppers may experience delays and see intermittent error pages during navigation.
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