Outage in VTEX
Degraded performance in VTEX IO stores
Resolved Minor
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Outage Details
Components affected
VTEX WebStoreLatest Updates ( sorted recent to last )
This incident has been resolved.
On September 21, 2023, from 21:32 to 22:13 UTC, some shoppers experienced delays and intermittent errors when navigating in a subset of VTEX IO stores.
There was no meaningul impact in the sales flow. This happened during an unsuccessful upgrade of an internal component of our infrastructure, to further increase the resilience of our platform. We apologize for the inconvenience this may have caused.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating increased error rates in our Render Server in some VTEX IO stores. Some shoppers may experience delays and see intermittent error pages during navigation.
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