Outage in VTEX

Degradation issue detected in Admin

Resolved Minor
September 02, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We're currently investigating an issue in Admin and we'll keep you posted as soon as we have more information. Thanks for your patience and we apologize for the disruption.
Components affected
VTEX Administrative Environment
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/02/2023 05:29AM

Between 01:13 AM and 01:33 AM UTC-3 (BRT), we experienced delays when using some resources of our platform. We are working to avoid this issue in the future. The service is now operating normally.

MONITORING over 1 year ago - at 09/02/2023 05:24AM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 09/02/2023 05:02AM

We can confirm an improvement in the elevated error rates in our Admin. We are monitoring the result of our actions.

INVESTIGATING over 1 year ago - at 09/02/2023 04:37AM

We're currently investigating an issue in Admin and we'll keep you posted as soon as we have more information. Thanks for your patience and we apologize for the disruption.

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