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Outage in VTEX

Order flow affected post purchase

Resolved Minor
May 14, 2026 - Started 3 days ago - Lasted about 2 hours

Incident Report

We are currently investigating an issue affecting post purchase flow. Affected users may see orders stuck in a particular status, with updates not progressing as expected. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

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Latest Updates ( sorted recent to last )
MONITORING 3 days ago - at 05/14/2026 07:54AM

The fix for the issue affecting post purchase flow has been implemented.

Affected stores should no longer experience stuck in orders and are now being processed.

Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

INVESTIGATING 3 days ago - at 05/14/2026 07:40AM

We continue to observe delay in the post purchase flow.

We are actively working on mitigation actions and will provide further updates as soon as more information becomes available.

INVESTIGATING 3 days ago - at 05/14/2026 07:09AM

We are still investigating the issue affecting the post purchase flow. Our team continues to analyze the behavior and collect additional data to determine the root cause.

We will provide an additional update in the next 30 minutes, or sooner if more information becomes available.

INVESTIGATING 3 days ago - at 05/14/2026 06:36AM

We are currently investigating an issue affecting post purchase flow.

Affected users may see orders stuck in a particular status, with updates not progressing as expected.



Our incident response team is working to identify the root cause and implement a solution.



We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

Latest VTEX outages

Login Errors - about 1 month ago
High error rate in stores - about 2 months ago

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