Outage in TapClicks

StackAdapt: Mapping Assignment

Resolved Minor
July 01, 2022 - Started almost 2 years ago - Lasted 4 days
Official incident page

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Outage Details

StackAdapt: For customers utilizing the StackAdapt connection, you may be experiencing a credentials error message when navigating to the mapping page. It appears that StackAdapt may have made a change causing this error that can prevent you from making new assignments. We are currently reaching out to our partners at StackAdapt to help address this error message. Please note that this error does not impact existing mappings assignments and the fetches for today are functioning as normal. If you are experiencing this and need assistance with making new assignments, please reach out to customercare@tapclicks.com.
Components affected
TapClicks TapAnalytics/TapReports
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 07/05/2022 09:09PM

We've connected with our partners at StackAdapt and they have helped reinstated a method to help address the error message for our mutual customers interim with a rate limit to avoid large spikes to the API.

We are continuing to monitor this on our end and will work with StackAdapt to address customers with a higher volume of mappings to load.

Thank you for your patience.

The TapClicks Team

INVESTIGATING almost 2 years ago - at 07/01/2022 04:51PM

StackAdapt: For customers utilizing the StackAdapt connection, you may be experiencing a credentials error message when navigating to the mapping page. It appears that StackAdapt may have made a change causing this error that can prevent you from making new assignments.

We are currently reaching out to our partners at StackAdapt to help address this error message.

Please note that this error does not impact existing mappings assignments and the fetches for today are functioning as normal.

If you are experiencing this and need assistance with making new assignments, please reach out to customercare@tapclicks.com.

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