We continuously monitor the official Tech Keys status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Tech Keys outages.
Major Resolved · about 1 month ago · lasted 14 days
Some users may be unable to use the search functionality in multiple Microsoft 365 services
Microsoft: We've performing the final stages of our internal testing of the fix, which we expect to complete within the next 60 minutes. If successful, it will be applied across the affected environments to mitigate impact. Impacted services include, but are not limited to: Microsoft Teams SharePoint Online Outlook desktop client Outlook on the Web
Major Resolved · about 1 month ago · lasted about 10 hours
Some users may be unable to view or access Microsoft 365 apps or services
Microsoft: We determined that a section of caching infrastructure is performing below acceptable performance thresholds, causing calls to gather user licensing information to bypass the cache and go directly to Azure Active Directory infrastructure resulting in high resource utilization, resulting in throttling and impact. We’re analyzing forensics within the caching infrastructure to identify the cause of the issue. More info: Impacted services may include but are not limited to: Microsoft 365 Online apps - Users may be unable to access Microsoft 365 web apps, such as Excel Online. Additionally, the search bar may not appear in any Office Online service. Microsoft Teams - Users may be unable to access the Microsoft Teams admin center. SharePoint Online - Users may be unable to view the settings gear, search bar and waffle. Microsoft Planner - Users may be unable to access Microsoft 365 web apps through Microsoft Planner.
Major Resolved · 2 months ago · lasted about 2 hours
From PCC: Certain facilities may be experiencing http 403 errors trying to access PointClickCare. We are actively investigating networking issues with our Cloud hosting provider.
Major Resolved · 2 months ago · lasted about 1 hour
Mimecast Issues with Email Processing
From Mimecast: We are aware that some customers may be experiencing a degraded service. We are currently investigating the issue and updates will be posted here as they become available.
Major Resolved · 3 months ago · lasted 4 days
Point of Care iPad app crashing
The Point of Care iPad app has recently updated to 1.13.2, which has a bug in it causing it to crash when trying to open it. PointClickCare is aware of this issue and is actively working on getting it resolved. There is no ETA, but updates will be provided as they send them out.
Major Resolved · 4 months ago · lasted about 1 month
Unable to Send, Receive or Search Email through Exchange Online
Per Microsoft Some users may be unable to send, receive or Search email through Exchange Online. The Majority of the impact has been remediated but they are continuing to monitor the situation for any further disruptions.
Major Resolved · 5 months ago · lasted about 1 hour
Mail flow issues for Mimecast customers
From Mimecast: We are continuing to investigate the issue affecting US-hosted customers who may be experiencing delivery delays and observing higher than normal processing queues. We will provide further updates as they become available. Tech-Keys is monitoring the situation closely and will provide further updates as we receive them.
Major Resolved · 5 months ago · lasted 36 minutes
Calling and emailing for Tech-Keys support is currently down. We are investigating this issue and will provide an update when we are back online.
User-reported problems for Tech Keys in the last 12 hours. It's a collection of user reports from different sources.
Check the current status of the components
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