Resolved Encountering database issues
We are encountering issues with our database. The client software may appear offline as a result, and the app.textexpander.com site may not be functional. We are actively investigating and will post again when we know more.
Resolved New sign-ins failing
We recently learned that there is a problem with new sign-ins failing. We have identified the cause and hope to have it resolved within a few minutes.
Resolved Server Connectivity Issues
We are investigating an issue with connectivity to the TextExpander server. If you see an unusual error, please wait a few moments and try again.
Resolved Excessive Server Load
We are experiencing excessive server load, which may result in errors indicating no endpoint is available to serve a given request. We are deploying additional resources to address this.
Resolved Monitoring Server Performance
We've seen some problematic server performance and 503 errors. These typically resolve within 5 minutes or so. We're monitoring the situation to ensure stability. Sorry for any inconvenience.
Resolved Connectivity / Performance Issues
We've noticed some connectivity / performance issues this morning. We are actively working on resolving these.
Resolved Problem connecting from iPhone
The iPhone 4.1 app is having problems signing in to TextExpander.com, and gives a "still trying to connect" message. We are investigating this now. As a workaround press the home button from that screen; then double click the home button and swipe the app off the display to force quit it. Launching TextExpander again will connect. The iPad 4.1 app does not have the same issue.
Resolved Degraded Performance
We are seeing somewhat degraded performance of the TextExpander server. It appears to be self-resolving.
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