We continuously monitor the official ThoughtTrace status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last ThoughtTrace outages.
Minor Resolved · 7 months ago · lasted 38 minutes
Azure Front Door - Connectivity issues
Azure Frontdoor is currently experiencing connectivity issues surrounding user access to Azure services and subsequently Azure reliant ThoughtTrace services may be impacted. ThoughtTrace users may encounter the following issues: Application connection issues Requesting Exports Preforming Filters Microsoft has issued the following incident status description: "Starting at 16:10 UTC on 07 Sep 2022, customers using Azure Front Door could be experiencing connectivity issues. This could also be impacting customers’ ability to access the Azure Management Portal. We are investigating a spike in traffic as a potential cause. While we are not currently observing any traffic spikes currently, we are working on remediating the residual impact. We are recovering a number of nodes that are showing intermittent connectivity issues. For customers who are experiencing connectivity issues, retries are likely to be successful. Most customers should be seeing recovery at this stage. "
Minor Resolved · 8 months ago · lasted about 2 hours
We are investigating reports of slow bulk actions and exports.
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Minor Resolved · 8 months ago · lasted about 4 hours
Related to the previous incident, there are still some exports and bulk actions that are backlogged
Minor Resolved · 8 months ago · lasted about 6 hours
The ThoughtTrace app is currently in a degraded state while we process through a large backlog of updates. We are taking steps to expedite this processing. In the meantime you might notice delays when uploading or modifying documents.
Minor Resolved · 9 months ago · lasted 8 minutes
We've received several reports of slow exports from ThoughtTrace. Exports are correctly processing, but we're monitoring to ensure all are delivered and that the system returns to normal delivery times.
Minor Resolved · 9 months ago · lasted about 1 hour
Users are experiencing degraded response times in the app. We are investigating the issue and are continuing to work improve platform performance. Updates will be provided as they are available.
Minor Resolved · over 1 year ago · lasted 3 months
We are experiencing an elevated error rate with our login authentication service and are working to restore access to the ThoughtTrace Application. Updates will be provided here as they are available.
User-reported problems for ThoughtTrace in the last 12 hours. It's a collection of user reports from different sources.
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