Is ThoughtTrace Down?

ThoughtTrace Status is Operational

Latest ThoughtTrace Outages

Check the stats and details of the latest ThoughtTrace outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
87 Days since last incident

Minor Resolved · 3 months ago · lasted 38 minutes

Azure Front Door - Connectivity issues

Azure Frontdoor is currently experiencing connectivity issues surrounding user access to Azure services and subsequently Azure reliant ThoughtTrace services may be impacted. ThoughtTrace users may encounter the following issues: Application connection issues Requesting Exports Preforming Filters Microsoft has issued the following incident status description: "Starting at 16:10 UTC on 07 Sep 2022, customers using Azure Front Door could be experiencing connectivity issues. This could also be impacting customers’ ability to access the Azure Management Portal. We are investigating a spike in traffic as a potential cause. While we are not currently observing any traffic spikes currently, we are working on remediating the residual impact. We are recovering a number of nodes that are showing intermittent connectivity issues. For customers who are experiencing connectivity issues, retries are likely to be successful. Most customers should be seeing recovery at this stage. "

Minor Resolved · 4 months ago · lasted about 2 hours

Bulk actions and exports

We are investigating reports of slow bulk actions and exports.

Minor Resolved · 5 months ago · lasted about 4 hours

Bulk actions and exports

Related to the previous incident, there are still some exports and bulk actions that are backlogged

Minor Resolved · 5 months ago · lasted about 6 hours

Degraded Performance

The ThoughtTrace app is currently in a degraded state while we process through a large backlog of updates. We are taking steps to expedite this processing. In the meantime you might notice delays when uploading or modifying documents.

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Minor Resolved · 5 months ago · lasted 8 minutes

Slow exports

We've received several reports of slow exports from ThoughtTrace. Exports are correctly processing, but we're monitoring to ensure all are delivered and that the system returns to normal delivery times.

Minor Resolved · 5 months ago · lasted about 1 hour

Degraded performance

Users are experiencing degraded response times in the app. We are investigating the issue and are continuing to work improve platform performance. Updates will be provided as they are available.

Minor Resolved · 12 months ago · lasted 3 months

Login issues

We are experiencing an elevated error rate with our login authentication service and are working to restore access to the ThoughtTrace Application. Updates will be provided here as they are available.

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Frequently Asked Questions

Is ThoughtTrace down today?
ThoughtTrace seems to be up and running. We've updated the status 3 minutes ago. There have been 0 incidents in the last 24 hours.
I'm having issues with ThoughtTrace, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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