Outage in TimeTap
Service Issue: Outbound email sending is delayed
Resolved Minor
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Outage Details
Components affected
TimeTap Backoffice - USLatest Updates ( sorted recent to last )
Postmark's team has confirmed that they are now in the final stage of a full recovery. There is a small number of messages still in their queue being sent out, but outside of this, they are operating as normal again. Activity events are up to date, and new messages are being sent out immediately.
TimeTap's internal testing of email behavior also confirms that delivery times have returned to normal.
Here is the latest update that we have from Postmark's status page:
"Hey everyone, thank you for your patience as we work through these issues today. We are all hands on deck here, and we'll continue to post updates here temporarily until our regular status page is up and running again.
We want to reiterate that we are sending email, but with significant delays due to an issue with one of our providers. We'll post updates as soon as we know more.
We're still working on getting through the sending queues. You may see a delay in events on the activity page while we try to speed up the queue sending process."
The TimeTap team will update our status page as soon as we have confirmation that email delivery behavior has returned to normal.
Postmark has identified the cause of the outbound sending delays as an issue at a third-party hosting provider. They are awaiting more information from their hosting provider about the resolution timeframe.
We have been made aware of a widespread issue with our email provider, Postmark, that is causing delays in receiving emails from our platform. They are investigating the problem on their end and will update our team as soon as the issue has been resolved. We will update this status page once we have confirmed that the issue on their side has been fully resolved and the expected functionality has been restored with our platform.
You can find more information about this issue by checking their status page: https://status.postmarkapp.com/
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