Outage in Total Synergy

Synergy Cloud - Platform is down.

Resolved Major
December 19, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

At 4:30 PM AEDST, Monday 19 December, 2022, our internal systems notified us of an issue with Synergy Cloud being unresponsive, and that some customers are unable to log in.. At 4:40 PM AEDT, we deployed a change to the environment, and are currently assessing if this change has been successful in solving the issue. We are incredibly sorry for any inconvenience this may be causing you, but please rest assured we are working on having this resolved as quickly as possible. We appreciate your patience and understanding.
Components affected
Total Synergy Synergy App
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/19/2022 06:42AM

The change we deployed at 4:40 PM AEDT has resolved the issue and Synergy Cloud is operational.

We're incredibly appreciative of the patience during this performance degradation, and once again we are so sorry for any and all disruption to your daily workflow this may have caused.

MONITORING over 1 year ago - at 12/19/2022 06:05AM

In an effort to improve the current situation, we have increased the capacity of our environment and are seeing significant improvement in loading times.
We'll continue to actively monitor the performance in the short term, and provide further updates before 5:30 PM AEDT.

INVESTIGATING over 1 year ago - at 12/19/2022 05:43AM

At 4:30 PM AEDST, Monday 19 December, 2022, our internal systems notified us of an issue with Synergy Cloud being unresponsive, and that some customers are unable to log in..


At 4:40 PM AEDT, we deployed a change to the environment, and are currently assessing if this change has been successful in solving the issue.

We are incredibly sorry for any inconvenience this may be causing you, but please rest assured we are working on having this resolved as quickly as possible.
We appreciate your patience and understanding.

Latest Total Synergy outages

Platform Performance Issues 24/03/2024 - about 1 month ago
Upcoming Maintenance on Synergy: Brief Downtime Alert - about 2 months ago
Performance Slowness - Server restart scheduled - 2 months ago
Synergy Cloud - Performance unstable - 3 months ago
27/09/2023 - Synergy App Performance Issues - 7 months ago

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