Outage in Total Synergy
Synergy Cloud - Platform is down.
Resolved Major
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Outage Details
At 4:30 PM AEDST, Monday 19 December, 2022, our internal systems notified us of an issue with Synergy Cloud being unresponsive, and that some customers are unable to log in..
At 4:40 PM AEDT, we deployed a change to the environment, and are currently assessing if this change has been successful in solving the issue.
We are incredibly sorry for any inconvenience this may be causing you, but please rest assured we are working on having this resolved as quickly as possible.
We appreciate your patience and understanding.
Components affected
Total Synergy Synergy AppLatest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 12/19/2022 06:42AM
The change we deployed at 4:40 PM AEDT has resolved the issue and Synergy Cloud is operational.
We're incredibly appreciative of the patience during this performance degradation, and once again we are so sorry for any and all disruption to your daily workflow this may have caused.
MONITORING
over 2 years ago - at 12/19/2022 06:05AM
In an effort to improve the current situation, we have increased the capacity of our environment and are seeing significant improvement in loading times.
We'll continue to actively monitor the performance in the short term, and provide further updates before 5:30 PM AEDT.
INVESTIGATING
over 2 years ago - at 12/19/2022 05:43AM
At 4:30 PM AEDST, Monday 19 December, 2022, our internal systems notified us of an issue with Synergy Cloud being unresponsive, and that some customers are unable to log in..
At 4:40 PM AEDT, we deployed a change to the environment, and are currently assessing if this change has been successful in solving the issue.
We are incredibly sorry for any inconvenience this may be causing you, but please rest assured we are working on having this resolved as quickly as possible.
We appreciate your patience and understanding.
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