Minor · started 28 days ago
We are currently experiencing reduced SMS functionality due to messages being blocked by US carriers (T-Mobile). This negatively impacts shift offerings by SMS and may impact other SMS functions. We are currently working to resolve this issue with our service partner and will continue to update.
Minor · about 1 month ago · lasted about 5 hours
We are experiencing a service disruption that may have affected a limited number of TrackTik Cloud customers. The incident's root cause is still under investigation; initial analysis indicates a database performance issue for some requests, causing the system to impact service disruption. The web portal and the Shift App may be unresponsive during this time.
Minor · about 1 month ago · lasted about 8 hours
Please be aware of performance degradation currently affecting Canadian clients. We'll provide an update once services are fully operational.
Major · about 1 month ago · lasted 37 minutes
We are currently experiencing a service disruption that is affecting users in Canada. Our engineering teams are working to get services restored as soon as possible.
Minor · 4 months ago · lasted about 4 hours
We are currently experiencing a service disruption that may be affecting report PDF generation, data replication and email notifications. Our Engineering team is working to identify the root cause and implement a solution. Users in the US East may be affected.
Minor · 4 months ago · lasted about 1 hour
At approximately 10:30 AM EST today, we experienced a service disruption that may have affected a limited number of customers utilizing the Run sheet features. Initial analysis indicates a database performance issue for some requests bringing the system to an impacting service disruption. Which has since been resolved During that time, the web portal and mobile apps may have been slow or unresponsiveness to accessing the Run sheets For any questions or concerns, please do not hesitate to contact our customer support team.
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