Is TrackTik Down?

TrackTik status is operational

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TrackTik problems reported by users

This chart provides user-reported problems for TrackTik in the last 12 hours. It's a collection of user reports from different sources.

Latest TrackTik Official Outages

We continuously monitor the official TrackTik status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last TrackTik outages.

0 Outages in the last 7 days
1 Outages in the last 30 days
15 Days since last incident

Minor Resolved · 15 days ago · lasted 19 minutes

Scheduled Maintenance Extended

We would like to inform you that the Scheduled Maintenance on March 9th, 2023 at 10:15AM EST is taking more time than expected and has been extended. We are working to re-establish services as soon as possible. Thank you for your patience. Please note, this maintenance only affects our VIRGINIA-1 and VIRGINIA-2 clusters. What to Expect -------------- During this maintenance window, users will not be able to access the web-application (website), and features that require a connection will not be available in the TrackTik Guard Tour mobile application. Some examples of the affected features are: - Signing and clocking in - Changing sites/zones - Dispatch/Runsheet completion - Notifications - Viewing Post Orders and Message Board Activities recorded on the mobile application during this period will be uploaded to the server once the connection is re-established. Visit for updates or to sign up for maintenance and incident alerts.

Minor Resolved · 3 months ago · lasted 11 minutes

TrackTik Service Disruption

We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. Users in the US East may be affected. We will send an additional update in 10 minutes.

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Minor Resolved · started 6 months ago

Issue with TrackTik Cloud Guarding Suite Zone access

At approximately 16:50 EST today, we experienced a service disruption that may have affected a limited number of customers utilizing the Guarding Suite. The incident's root cause is still under investigation; initial analysis indicates a database performance issue for some requests bringing the system to an impacting service disruption. During this time, accessing zones and certain functionalities may be diminished. For any questions or concerns, please do not hesitate to contact our customer support team.

Minor Resolved · started 10 months ago

Degradation of service found outside of IVR's Network (Europe)

Numbers calling from Europe may experience issues with IVR. An investigation is currently ongoing.

Sign up to see more details and history of TrackTik outages.

Minor Resolved · started 10 months ago

Degradation of service on our US-East infrastructures

We have been informed of an ongoing incident with our hosting provider Amazon AWS in their US-East region caused by a third-party DNS provider. The DNS service being a critical networking component of the internet, this incident causes internet traffic to drop and degrade access to our web application. Amazon AWS is actively working on resolving the issue.

Minor Resolved · started about 1 year ago

TrackTik Service Disruption

Between 5:07 PM to 5:28 PM EST today, an incident with our replication services made portal access inaccessible for some users in the Eastern US region. Our Engineering team identified and restored services without any loss to user data. The root cause is still under investigation. Once we have more details, we will share them.

Minor Resolved · started about 1 year ago

Users attempting to install the TrackTik Guard tour app in the Google Playstore will not be able to locate the app.

An issue has been identified in our Playstore app and we are attempting to restore the ability to locate and install the app. Updates will be provided here as we receive them.

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Frequently Asked Questions

Is TrackTik down right now? What is TrackTik current status?
TrackTik seems to be up and running. We've updated the status less than a minute ago.
Was TrackTik down today?
TrackTik is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with TrackTik, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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