Outage in Trainerize

Intermittent outages on Trainerize web app and Trainerize.com website

Resolved Minor
November 09, 2022 - Started over 1 year ago
Official incident page

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Outage Details

Around 12:26 PM PST Trainerize web app (xxxx.trainerize.com) and Trainerize.com website (www.trainerize.com) have intermittent outages. The API and Trainerize.me still works fine. Around 1:19 PM PST system performance returned to normal. Root cause AWS confirmed they had an outage during that period of time. Resolution Contacted AWS on support chat. And AWS claimed they fixed the issue. Our system went back to normal, 10 mins after they claimed the issue was resolved.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/02/2022 04:40AM

Around 12:26 PM PST Trainerize web app (xxxx.trainerize.com) and Trainerize.com website (www.trainerize.com) have intermittent outages. The API and Trainerize.me still works fine. Around 1:19 PM PST system performance returned to normal.

Root cause
AWS confirmed they had an outage during that period of time.

Resolution
Contacted AWS on support chat. And AWS claimed they fixed the issue. Our system went back to normal, 10 mins after they claimed the issue was resolved.

Latest Trainerize outages

System Generated Emails Delayed - 6 days ago
Service Interruption for all users - Our engineers are currently investigating. - about 2 months ago
Reports of Slow Loading Times - about 2 months ago
App Freezing on Mobile App (iOS only for ABC Trainerize + Pro CBA Apps) - 3 months ago
Service Interruption for Web Users - Our engineers are currently investigating. We will provide an update ASAP. - 3 months ago

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