Outage in Tray.io
5 months ago - Official incident page

CSV errors

Resolved Minor
Components affected
CSV Editor

Details

We are currently investigating an issue which is causing CSV editor steps to fail. Our engineering team is looking into resolving this issue as soon as possible.
Updates ( sorted recent to last )
MONITORING at 03/29/2022 05:18PM

We have fully reopened the connector. Due to the backlog, customers may see their steps continue to retry, but these steps should eventually succeed. We are still monitoring the connector for any further issues.

IDENTIFIED at 03/29/2022 05:12PM

The restoration was successful, we are slowly opening the connector back up, so customers may start to see some gradual improvement. We will update within 30 minutes or sooner when the connector is back to full capacity.

IDENTIFIED at 03/29/2022 04:44PM

The restoration process is still underway. There has been significant progress, but unfortunately we cannot provide an ETA as our third-party service provider does not provide us with one. This is due to the large amount of data involved. Thank you for your patience, if you have any questions or concerns, please reach out to [email protected] Next update within 30 minutes

IDENTIFIED at 03/29/2022 04:14PM

The restoration process is still underway. Thank you for your patience, if you have any questions or concerns, please reach out to [email protected] Next update within 30 minutes

IDENTIFIED at 03/29/2022 03:45PM

The restoration process is still underway, this will still take some time due to the large amount of data involved with the CSV-editor. Next update at 16:15.

IDENTIFIED at 03/29/2022 03:16PM

We have identified the issue affecting the CSV editor and have initiated a fix which will take some time to take effect. We will keep you updated. Next update at 15:45 BST unless there are any further developments.

INVESTIGATING at 03/29/2022 03:02PM

We are currently investigating an issue which is causing CSV editor steps to fail. Our engineering team is looking into resolving this issue as soon as possible.

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