Outage in Tray.io

Degraded Application Performance

Resolved Major
August 16, 2023 - Started 9 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue that is causing unexpected behaviours within the Tray application. If you have any questions or concerns, please feel free to reach out to support@tray.io.
Components affected
Tray.io Workflow Builder API Tray.io Workflow Builder App Tray.io Workflow Builder Logs Tray.io Embedded API Tray.io Embedded App
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/16/2023 09:57PM

This incident has been resolved and all our systems are operational.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.io.

Thank you for your patience and understanding.

MONITORING 9 months ago - at 08/16/2023 09:45PM

Our engineering teams have applied a fix and are currently monitoring the results.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.io.

Thank you for your patience and understanding.

INVESTIGATING 9 months ago - at 08/16/2023 08:51PM

We are continuing to investigate the issue.

INVESTIGATING 9 months ago - at 08/16/2023 08:14PM

Platform performance is beginning to recover. However, we are continuing to investigate the issue.

INVESTIGATING 9 months ago - at 08/16/2023 07:34PM

Our engineering teams are continuing to investigate this incident. Users may continue to experience slowness when accessing the Platform. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.

INVESTIGATING 9 months ago - at 08/16/2023 07:09PM

We are currently investigating an issue that is causing unexpected behaviours within the Tray application.
If you have any questions or concerns, please feel free to reach out to support@tray.io.

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