Outage in TrekkSoft

Database issue affecting several product functionalities

Resolved Major

June 29, 2021 - Started almost 3 years ago
Official incident page

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Outage Details

We are currently experiencing issues with Trekksoft database. This is affecting POS Desk, TrekkSoft API and Backend Mobile Applications. Our developers have already located the root cause of the issue and are working hard towards a resolution. We will keep you updated and apologize for the inconvenience caused.

Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 06/29/2021 07:28PM

Issue with the TrekkSoft database has been resolved, all the affected services are back working as expected.

Our developers are continuing to monitor the issue closely to ensure there are no further performance issues.

IDENTIFIED almost 3 years ago - at 06/29/2021 05:23PM

We are currently experiencing issues with Trekksoft database. This is affecting POS Desk, TrekkSoft API and Backend Mobile Applications.

Our developers have already located the root cause of the issue and are working hard towards a resolution.

We will keep you updated and apologize for the inconvenience caused.

Latest TrekkSoft outages

Registered downtime March 10th 2024 - about 1 month ago

Global issues in several Trekksoft production functionalities - 2 months ago

Global issues in several Trekksoft production functionalities - 6 months ago

Payment processing incident - 6 months ago

Payment Gateway Issue - 10 months ago

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